The gentleman I spoke with was very friendly and helpful. I did locate
a Mustang someplace else though.
Rick via CarGurus
Jun 13, 2013
If I could give a big ZERO stars, I would for this dealership. The
sales team is deceitful and arrogant. When we first arrived, I was
shocked to see the sales staff at the Hyundai department freely
parking and taking all the handicap spaces with the cars they had
for sale. The salesmen would go for a test drive and pull the car into
the spots with the potential customer to "work the deal" When we
approached the manager over his sales team parking illegally - he
fully supported what they were doing and justified it by saying "oh,
we're under construction-go ahead and report us." Ok, now we
decided to give them a fair shot and dealt with a salesman named
Dennis. He seemed genuine and kind but after negotiating for a few
days, changing sales prices on us and our trade, not to mention
withholding rebates that were advertised nationally on the Hyundai
website. The dealership did not list incentives and rebates at the
dealership so the sales team could gain more $$$ from the sale.
Dennis then sends our family a text message telling us that the
sales manager is "refusing" to 'allow' us to purchase a (new) car
from them!!! Dennis went on to actually tell us that unless we agreed
to provide the dealership with a glowing CSI (customer service
index) that they wouldn't do a deal. Amazing right? They acted like
they are the ONLY dealership in the Tampabay area that they could
attempt to bribe us into giving them a great rating-overlooking thei
sales staff parking cars for sale in disable parking as well as the
rude, condescending attitude from the manager! We wouldn't have
lost anything walking off but the salesman Dennis did in not getting
his commission check from the sale. If we agreed to let them 'write'
the CSI for us- the manager would 'allow' us to buy the 2013
Hyundai Tucson Limited for $2500 more!!!!! Surprisingly this was
written to us by this over confident salesman and his manager in
their pathetic efforts to control the sale and control the CSI so they
could get perks from Hyundai itself. BUYER BEWARE if they are
callous enough to do this to our family it makes one wonder-how
many other 'victims' of their intimidating sales tactics are out there?
We've had the sales staff "show us" how to write a glowing CSI in
their highlighting the review they wanted. Never in my many years
of car purchasing have I ever encountered a dealership with the
mindset of Courtesy Hyundai! That is very brazen of them to feel its
ok to mistreat us, talk down to us, withhold rebate and incentives
from us and threaten to not allow us to buy a car unless they fed us
the information to write on their CSI (customer service index)
!!!Shame on this dealership and sad to hear the two words
'Courtesy' and 'Hyundai' together when discussing this dealership.
They need to reevaluate their sales tactics before it gets them into
serious trouble with the city and a car manufacturer that frowns
upon this type of sales methods.
Laura via CarGurus
May 25, 2013
Tony responded right away and followed up with my questions.
Jessica via CarGurus
Apr 29, 2013
John via CarGurus
Mar 24, 2013
Their car did not have navigation.
Nelson via CarGurus
Jul 13, 2012
Provided requested information in a timely manner.
Pablo via CarGurus
May 11, 2012
Very easy to deal with and friendly. Pleasing experience!!
Ron via CarGurus
Aug 30, 2011
BEST DEALERSHIP IN TAMPA
Amanda via CarGurus
Apr 7, 2012
No review given
Average Service Ratings
Based on 2 reviews
Courtesy Nissan of Tampa Review
Horrible Service —
Work was not done right after 3 attempts. service was less than courteous and after spending money for the diagnosed problem they still wanted more money for 140.00 battery
It's Alright I Guess. —
It's a dealership. You can't really expect a whole lot out of a dealership. Until I find a specialty shop or someone who knows what they're doing for a reasonable price, I'm going to stick to the dealership.