I always come to the dealership and drive off with a car (Nissan since 1999). However, with this salesman (Bernie Diloreto-South Hills), he made it impossible to even consider buying. He did not even know if the Infiniti Jx was built on a Panthfinder 2013/Murano platform. Every question I asked, he replied with "I don't know"
He did not even provide me the opportunity to experience the "salesman characteristic" of "I want you to drive off with this car today." Very little eye contact...he should have just told us to leave. That is okay because I went to South Hills Infiniti and drove off with my Infiniti JX the next day. I asked Bernie if I may have equity in my Murano and he replied "I don't know." As well, he never left his seat to even peek at the vehicle-South Hills Infiniti (Sean) did an inspection immediately. Isn't this the same company?
Go to South Hills-Sean McKitrick was great. I always say that you always get "beat" when buying a car because the dealer has to make a profit, but I want to feel like a valued customer as a receive my monetary beating. I think South Hills gave me an excellent deal, but even if it was not the best price, they were awesome... and I had already decided that I was going to buy the car because of Seans's enthusiasm, knowledge, sense of humor, patience, diligence, and overall excellent customer service.
BTW the shop was closed for about an hour and Sean still wanted me to make sure that I was happy with the vehicle I chose. He assured me that there was no rush. Since the dealership was closed, Sean offered to pick my car up from work and wash it...now that is Infiniti Service.
