Castle Chevrolet

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GM Certified Internet Dealer, GM Certified Used Vehicles

400 E Roosevelt Rd, Villa Park, IL 60181 - Map & Directions

Sales: (630) 279-5552

Service: (866) 233-8549

Today (Thu) 9:00am - 9:00pm
(Open Now)
show business hours
Dec 19, 2014
Actually, the deal responded very quickly via email and phone. They were very prompt and not pushy.
Nov 4, 2014
Not too pleased with them. They had another "customer" bidding against me who was buying the car. Castle passed on me for this reason. Turns out they didn't buy the car after all. I guess a bird in the bird is worth two bush.
Oct 31, 2014
0
So I read the other reviews and thought this was a reputable dealership. So I attempted to do business here. Supposedly Had a deal done and was supposed to go and sign papers then to find out that the deal had never been done nothing was ready. I was not even approved for the loan. I was told by Mike the guy handling the deal everything was in the business office and ready to go just bring in the $3800. He said he would call me back with the exact amount needed for taxes and first payment.. Long Story short never heard back from him that night but I called before I drove out there and talked to several people before I received the answer of you are not approved for the truck. Then the Sales Manager said there's nothing I can do for you. He did say Sorry but had no reasons or didn't know anything about the deal or what had transpired during the day. Save yourself the time and effort and goto a dealership that wants your business and has customer service. Also I would make sure if your buying used from here you get your mechanic to perform an inspection glad I did but thats another story.
Sep 24, 2014
Extremely grateful to have done business with this dealer. Very professional and generous. Katie Jasionowski, in particular, was a delight to work with. Looking forward to continue doing business with them.
Aug 16, 2014
Great
Aug 5, 2014
Very nice and quick to respond. Helped me figure things out that weren't just to get me to buy a car.
May 11, 2014
Good response time.
Apr 15, 2014
Great
Mar 12, 2014
Had a great experience the salesman Ryan was honest and strait to the point my son was able to drive out with the car he wanted and was looking for thanks Ryan and keep up the good work
Feb 21, 2014
Seriously the worst experience ever. I don't know if there is enough stamina in my hands to type all the things that went horribly wrong at this place. Do yourself a favor and avoid it even if they have your dream car at the lowest price you have ever seen!
Dec 3, 2013
ok
Nov 24, 2013
Nice
Oct 16, 2013
It took forever! But for it being the first time I buy a car, it was a great experience with the right people!! They did their best to do all they can to make sure my boyfriend and I were very satisfied with the customer experience, the finance, and made sure we were very happy about the car itself. I loved it, and recommend going to the beautiful castle! :) Thank you so much again!!! -Feliz (Chevy Fusion)
Sep 11, 2013
not very good with trade ins
Aug 21, 2013
Dealer gave a prompt response to me inquiry about the vehicle I was interested in, and were very helpful and not pushy when it came to answering all the questions that I had about the vehicle. My salesman Ryan took excellent care of me and got me the best deal on the vehicle that I wanted. My mom has done business with Castle Pontiac for many years and I will continue to carry on this tradition due to their excellent customer service.
Aug 8, 2013
Don't go here...sales people lie to get you in door just to raise price....no follow up and high prices to pay for their "free" oil changes
Oct 12, 2012
Sales person was a jerk. He raced thru the parking lot with the car he was showing me screeching the tires. Did the same when he returned the car. I asked him questions about the car and gave me smart #@# answers. Didnt seem interested in selling me anything.
Sep 13, 2012
Phone only
Sep 8, 2012
The were very courteous and responsive. They just did not have the car I wanted.
Aug 28, 2012
quick respones
Jul 23, 2012
After making an appointment and exchanging several e-mails and calls regarding a vehicle i was interested in, it was being sold when I arrived for my test drive. I had spoken to Michael the day before and the morning of before I left to ensure the vehicle would be available and ready for me to drive. When I got there, they were processing the sale for others but kept trying to tell me it wasn't the same car I wanted. They even offered for me to test drive the vehicle while the other party was waiting for approval of financing to complete the sale. How unprofessional. Then to add insult to injury, I received an e-mail the next day asking me about my test drive. I asked them not to contact me again.
Jun 24, 2012
Excellent customer service wasn't ready to buy but they were not pushy will definitely go there when I'm ready.
May 29, 2012
The salesman here was comical but nice; HOWEVER the sales manager was a COMPLETE JERK!!!!! Negotiation to him was lowering the price by $277 and being very rude about it! I would've totally paid the price if her wasn't so COMPLETELY rude! Also be sure that the ad on cargurus is correct as mine wasnt! I would not send a friend there for business--OH and the salesman's car was held together by DUCT TAPE---NICE!
Feb 17, 2012
Good costumer service, they advise on the best ways to finance, and what options could be the best acording to my credit.
Nov 28, 2011
Very professional sales staff. No pressured sales after I didn't like the car. Responded with one email to see if they could help further with another style car.
Sep 6, 2011
POOR
Aug 30, 2011
Ryan, my salesman took me right to my cars, we went for a drive in both of the SXTs' i took home the one i liked at a great price... free car washes & oil changes. HOW DO YOU BEAT THAT !
Apr 26, 2011
Excellent service from this dealership.
Jan 19, 2011
This was the most interesting experience of all. I first dealt with David Calvillo who I initially thought was great. He was the internet guy. What he failed to mention was that once you come to the dealership, he pawns you off on someone else. This was crazy as he insisted that I schedule my time around his availability. This is why it took me some time to come to the dealership. This was rude and inconsiderate. I, of course, wanted to be nice and come in when he was around to help. I saw David for perhaps 10 seconds before he sent me to Ernest Gonzales. Ernest was a younger guy pretty green to the business. While he tried to help, he didn't know the details of the inventory. He then kept trying to get me to buy a car that I had no interest in. FYI...I did provide specific feedback to David, and he was completed resistant to my comments. I was only try to help him in managing the expectations of customers. It was quite a turn off that I spent significant time with him on e-mail and in person only to be disregarded. While I must admit that I really wanted to buy a car from this dealership, there was no way I would buy from them (even though they had a car I really liked that was a fair price). I just couldn't pull the trigger and give business to a dealership that does not treat its customers well and with respect.

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