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Joseph via CarGurus
Jul 29, 2013
Can't say enough good things about CarMax. I have bought two cars from the Tampa CarMax in the past. I just bought another one from them, but the car smelled strongly of cigarette smoke. CarMax service did everything they could to clean it up, but couldn't get rid of the smell. Because of a lung condition, I would have been unable to drive the car, so CarMax not only stood by its 5 Day Return policy, but added a few days to work on reducing the smoke. When they could not get the residual smoke problem out, they honored the return and refunded me the complete amount of the transaction and the transfer fee I had paid. I had discussed the smoke problem before they transferred the car.
These are the only people I go to for car buying unless they just do not have what anything I want. Again, can't recommend CarMax highly enough
Apr 25, 2013
very good x-perience,but couldnt get mazda5 i wanted within my pricerange