Bob Moore Cadillac of Norman

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GM Certified Internet Dealer

6400 N Interstate Drive, Norman, OK 73072 - Map & Directions

Sales: (888) 865-7962

Service: (888) 450-6403

Closed Today (Sun)
show business hours
Oct 9, 2015
Nice, friendly, helpful, no dealer add-ons and a good deal.
Aug 11, 2015
After talking to a representative on the phone about the 2014 Cadillac CTS and being reassured that the dealership would be willing to negotiate in good faith, we drove 300 miles and spent the night in a hotel in order to meet the staff at 8:30 AM in the morning, we found out that the car had been in a heavy hail storm and was quite heavily hail damaged. After being assured that the damage would and could be repaired, we sat down to negotiate. The salesman showed us a price to star,t the ball rolling and it turned out to be a couple thousand dollars above the price that they had advertised on Cargurus. When I showed the salesman the web page with the advertised price, he went in to his sales manager and while we were sitting there waiting, they changed the advertised price upwards to over $5000 more than the one displayed on the web page. When he returned we pulled up the web page and the price was showing over $5000 more than it was before he left us to visit with his manager. After a short exchange with the sales manager, we left the dealership with no car. We came in good faith to make a good faith purchase, traveled a total of 10 hours and stayed overnight at our own expense and were treated in less than good faith. Poor customer service, poor communication and, in my opinion, deceptive practices. Very unbecoming behavior for a stand alone Cadillac dealer and very poor treatment for a long time Cadillac customer. I would not recommend this dealer, nor would I buy from them. The GM contacted us a couple days later to try to explain away the happenings. Nice gesture, but too little, too late.
Jul 9, 2015
Fast, fair, friendly dealership.
Jan 23, 2015
Great people! Thi Anderson was great! Thank you!
Dec 21, 2014
Did not go to their location. However, spoke with them a couple of times via telephone. They were very professional and were not aggressive in their sales.
Jul 28, 2014
Great; Quick to contact me and help me with my concerns.
Jun 25, 2014
Replied quickly and answered additional questions.....was pleased.
Jun 16, 2014
Sold it out from under me
Apr 11, 2014
Dealer wanted me to pay retail for their vehicle and they wanted to pay me wholesale for a vehicle equivalent to theirs!
Feb 23, 2014
Really great people to work with. Great experience with this dealership.
Jun 30, 2013
Everyone was helpful. Helped us get better financing than our bank offered. As pleasant an experience as buying a car, which can be stressful, can be.
Feb 23, 2013
People there are so friendly and was great help. We drove up from Midland texas and they were willing to stay late to make sure we got what we want. Already telling everyone we know about them.
Jul 21, 2012
Colt (salesman at Bob Moore) gave us numbers, ran our credit, sent us to finance who called us with final numbers/payment, etc. The numbers did not match what Cole had told us, so we contacted Cole again.. He told us that he would check the numbers and email us immediately with an update. We never heard from him again and he ignored our calls and emails. Two days later we found out from another salesman that they sold the car our from under us. Not a good experience.
Jan 3, 2012
my name is ben, i just bought a caddilac from bob moore, they were outstanding...

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