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Nicole via CarGurus
Dec 12, 2013
Wasn't satisfied with them contacting me everyday due to I cancelled an appointment ands stated I would reschedule. The salesman contacted me while I was at work and I explained that I could not talk due to I was at work and he kept persisting if I had 5 minutes to fill out a loan application. (Didn't I just say I was at work and I couldn't talk?) This is the type of behavior that turns people off and makes you regret giving your email and phone number.
Christine via CarGurus
Jun 17, 2013
they put a fake picture of car in the ad.. drove an hour to get there to
find out car had been in accident. and was in the process of being
fixed when i drove in.. they fix them theirselves and then don't put it
on the car fax. I was warned they were shadey, and I found out with
my own eyes they are. will never go back again and I have reported
them to better business bureau.
Nov 13, 2011
The dealership lied about the car for sale and the CarFax which they
claimed was clean along with the fact it only had one owner. The dealer
went so far as to say the car was traded in by an old client that purchased
it as a bucket list car. Upon further review the car was a Total Loss and
had 2 owners. The car was originally purchased in Arkansas and was
purchased from a salvage yard before Barberino Brothers took it in. After
they had the car for 5 months, they said they had never seen the CarFax
when I brought the misinformation to their attention. I dealt with 3 people
in the dealership including a manager. They all were lying about the facts
of the car when asked. I reported them to the BBB and they responded to
the complaint by saying they noticed the misinformation and contacted
me. After asking for the CarFax for over a week I finally asked one final
time when I was outside my bank about to go in and get a Cashiers Check
to FedEx to them. i told them I wouldn't send the check if they didn't send
one at that moment. They did and the rest of the story you all know.
***DON'T GO ANYWHERE NEAR THIS DEALERSHIP*** READ THE
OTHER STORIES SIMILAR TO MINE ON THE INTERNET. ***THEY ARE
Jul 21, 2011
I had bed experience with Barberino .-I tread in my vehicle to used Nissan murano.
I would recommend to all the peoples that want to make business with them to be an advertisement victims ,check they rate at BBB its D, talk with consumers company before.
I tread in my old vehicle to used Nissan murano ,they gave me the more then I should got for my car ,but they sold me a car that has a lot of damages .
I thought that I got good deal because they pay a lot for my old vehicle but they sold me a car in 25,000 that don't worse even half then that .
They gave me a clean car fax as a prove that the car is clean ,but my car wasn't clean.
They trying to blame me for the damage ,but only me and them know the trow that I wasn't involve in any accident that can cause this kind of damage .
More then that they told me that they will certified the car which they never do so!!!!
They told me that my car was a personal leasing but they let my sign on rental car!!!!
After I came back to complain the general manager offer to check the option to certified my car even that he was aware to the damage is just showed me how this company doing her business .
They trying to sale my a new car with more payments to try “help” me.
Those sales persons are professional to converse maidens ,talk with you for hours and let you sign on a contract in few minuets.
They all the time will try to play the naive game ,but they know exactly what they doing .
I will never buy a car from them !!!!
Average Service Ratings
Based on 3 reviews
Was Charged $200 For Cvt Fluid Flush Service But Was Not Done. —
I should have seen the reviews and the rating for this dealer before going there. I agree with other feedbacks out here getting service done here is the Worst experience ever!!. I took the car to the dealer for a quick oil change and once the oil change was done the dealer told me that the batteries in my car is really bad and the CVT fluid is fully burnt and needs immediately replacement as that can damage the transmission system. As per the dealer the fluid color should be red wherein my fluid was greenish brown. Since as per dealer the CVT fluid was very critical I did not go for battery change instead did the CVT fluid which they took around 15-20 min.(as per dealer it labor charges was $82.00 since it will take around 1 hr. to do the job).
Once the service was done I was given a multipoint inspection list which they did as a courtesy, as per the inspection my brake light was perfect whereas I knew it’s not working. I thought maybe there was something loose and the dealer fixed it, I verified and the light was still not working. I thought of verifying other things and once I opened the hood, no fluid was topped up as what was mentioned in the list. This got me worried, did Google and figured out how to check the CVT fluid. And I was surprised to find that the CVT fluid was not replaced. I called the dealer and as per him there could be a leak in my CVT system wherein the fluid can go bad. Till now I have already lost faith in the dealer so I called Nissan customer service and another Nissan dealer, I was confirmed that no was water can enter CVT system. Nissan customer recommends visiting the dealer again. On my next visit the dealer say the fluid should be green (which is correct), which different from his earlier claim and he totally denied that. He did a check on the fluid and is clamming the fluid is good and the color of fluid is green tan since it could have mixed with the old fluid. That mean my initial fluid was not bad and I was tricked to change the fluid. Also if they charged me for total flush how can the system still have old fluid in it.
Great Experience —
I was really supprised at how affordable this dealers service center is. They were prompt, friendly, and most importantly affordable!!! The service manager called me the next day to make sure everything was good.
Come See Me At Barberino Service For All Your Maintanance And Repair Needs! —
my factory trained technicians are nissan specialists. no one knows your nissan better! they are honest and tell you what you really need. free shuttle service to local towns, friendly staff who know their stuff!