BMW of Austin

Great experience! Purchased a Certified Pre-owned 5 series and couldn't be happier

nice enough, just didn't have what i was looking for.

Terrible buying and service experience at BMW of Austin. Purchased  a 2012 BMW X5M from BMW of Austin back in August 2012. Originally came in July 2012 for a Space Gray/Black X5M. My Client Advisor at the time said there was one in production allotted to another dealer and can get it in 2 weeks.  Upon arrival their was a door ding (Caused during PDI) and a paint defect on the hood. Using a Paint meter i found out the hood was repainted. I brought this to the attention of my Client Advisor and the Sales manager was very rude denying that the hood was repainted.  I cancelled this order. A few days later i decide to give them another chance. We order a silverstone Metallic/Black Fully loaded X5M to be finished by mid August. When this one arrives we add the Ventureshield and Radar per our original agreement.  I get a call from their vendor who installs the ventureshield that their is a defect near the side turn signal. There is also a paint defect on the bumper itself. They take it to their body shop to "touch up" these areas. After a couple of months (1,000 miles on the odometer) the side turn signals originally touched up became loose. When they removed them they scratched the fender. They kept the car for two weeks and gave me a crappy bare bones 3 series loaner. The car was very dirty when i picked it up outside. I did not want a brand new car with paintwork. I asked for a Trade-In appraisal on the car and they were not interested in purchasing the car. The used car sales manager was rude when i requested the appraisal. I had to sell the car on my own. Their loss ive purchased many luxury cars and even had a 2012 BMW M5 on order but canceled it. I also had intent to purchase many more cars from them. My Client Advisor seemed not to care during the whole sales process and the fact i will no longer be doing business with them. Not up to standards of other tier one luxury brands that i have owned. Great way to treat a customer who buys a $100K+ Car.

I sent two e-mails and they NEVER replied!!

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