AutoNation Toyota Cerritos

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Express Lube, New Owner Events, Parts Center, Toyota Certified
Used Vehicles, Toyota Tire Center

18700 Studebaker Rd, Cerritos, CA 90703 - Map & Directions

Sales: (562) 802-4000

Service: (562) 802-4000

May 31, 2014
The vehicle drove OK. However when I went in to talk terms they immediately tried to lowball me on my trade-in by over $2,000. Their used-car manager was "busy" and didn't have time to reconsider the offer, so we walked. So long, AutoNation.
Aug 4, 2013
Funny experience. They called me in less than 10 minutes after receiving my email. I scheduled an appoint to see the vehicle that very same day, however they were unwilling to reduce their price even $100-$200. They took my number and promised to inform me if the price was reduced in the future. Two days later, I saw that they reduced the vehicle price by $900 but I never received a call from the sales person (Weng) again. I managed to get another sales person who told me that the vehicle was sold and tried to get me interested in another similar vehicle with many more miles. I was still not convinced since three days the same vehicle was still in the car guru website as well as in the Autonation website. I managed to get another sales person (Tim C.) and explained him my story. Puzzled he did some investigation work for me. Within 1 hour he called me back and told me he found the car hidden away from the other vehicles. He too was puzzled as to why. I went to the dealer for the 2nd time where he walked me near the service garage area and there it was (the vehicle) the very same vehicle I was told by other sales people that it was sold. The vehicle was parked in the employees parking area. After another test drive and some final negotiations, I purchased the vehicle through Tim. He was very honest and hard working, telling me that he ran the entire car lot, pressing on the vehicle panic button to locate the car. He took a chance in went to the back of the dealer and he heard the alarm go off. The car buying experience was very strange for me. I'm still puzzled why the dealer was not able locate this missing car, but their sales person were convinced that it was sold, since they were not able to see it on the lot. If it was not for Tim, I would have rated this auto dealer with a 1 star. Tim greatly apologized for the confusion and by reading his body language and eyes I can tell he was also puzzled by the event. Tim was helpful and he convinced me to keep my business with him. I'm happy with the vehicle and the price we got it, but just the experienced of being told that the car was sold, when it really wasn't, left me annoyed. Thank God for Tim C. who actually listened to my request and pursued the matter to get the sale.
Jul 21, 2013
John Spall was very friendly and knowledgeable.
Jun 27, 2013
The truck is great, but there is no warranty. They gave minimal wiggle room on the price, but they also delivered it to my house at no charge
May 3, 2013
I set up an appointment to see a car. I called and got confirmation for my appointment, turns out the car had been sold 6 days prior.
Apr 30, 2013
Kinda scary since i couldnt understand anyone i talked to on the phone finance guy was great and friendly. service was great. Service line seemed to go fast. I bought my 09 tacoma from here very happy with it.
Apr 17, 2013
Very quick & easy to deal with
Apr 16, 2013
Sep 4, 2012
Fast response!
Aug 30, 2012
The place to buy ! From beginning to end, the best experience I have ever had purchasing a car. They are polite, helpful, best prices. I was so impressed by Dago on the phone, that I drove the hour to get there just to buy my car from him.
Nov 4, 2011
They worked very hard with my financial situation and I now have an 09 Toyota. Thanks to Mike Q and Mark
Feb 26, 2011
Exceptional customer service. I bought great car, 2002 Lexus RX300, at a great price. Couldn't be happier. Every person I worked with at the dealership was professional, knowledgeable, and fun to work with. I would recommend this dealership without hesitation.

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