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Jolene via CarGurus
Feb 26, 2013
These guys worked with me for hours, until they were able to give me the deal that I wanted. After leaving with my pre-owned car and realizing it had hail damage, I took it back and they fixed it with no cost to me.
Sue via CarGurus
Nov 19, 2012
New "internet specialist" salesman had me come down to look at a used Subaru. Drove nearly an hour and he hadn't even bothered to get the car there!! Unbelievable!
jeannette via CarGurus
Jun 15, 2012
No review given
Average Service Ratings
Based on 2 reviews
AutoNation Subaru West
They Don't Care About You, And Probably Not Your Car Either... —
I recently purchased two 2013 Imprezas, great cars so far. The first one had to stay at the dealer for a few hours to get a new bumper because it had a chip in it. It came back with swirl scratches in the passenger door. The car went back to the detail shop three times before my wife just accepted the scratches. Since she was going to be driving it, I let her make the decision, but I never would have accepted a scratched car with less than 20 miles on it. I got my car a week later. When it came up from the detail shop, it was dirty, smudged all over the inside of the doors, the dash was smeared. After my first experience a week earlier, I had little confidence in the detail shop, so I only sent it back once. Upon receiving it back in the same condition, I decided to just take it home and clean it myself, which was very easy. I just got my first service done at 3,111 miles on my car. I also complained about a grinding noise the vehicle was making. You can t drive this vehicle without making this noise, but it was returned to me with the service guy saying that he couldn t reproduce the noise. I laughed out loud at this, because it was so ridiculous. Instead of letting me drive the mechanic around, so he could hear the noise, the service desk just let me laugh. Upon getting the car home, I saw that the dealer had put a new service sticker in my window. The sticker said that my next service was due at 67,891miles. Remember that I brought my car in with 3,111 miles. The interval for service is either 3,500 miles or 7,000 miles, depending on driving conditions. The dealership said that the sticker was supposed to say 6,789 miles, but this still doesn t add up... I crawled under my vehicle after the oil change to try and locate the grinding noise, I do all of my own maintenance and repairs. This is the first time I ve been to a service center in over 15 years. When I crawled under the vehicle to locate the grinding, I saw that the mechanic that changed my oil didn t even bother to wipe off the oil from the undercarriage. When you change the oil on these vehicles, it comes out pretty fast because the oil weight is very thin, but it also comes out sideways. It makes a decent mess, but anyone that takes a the smallest amount of pride in their work will wipe up the mess. So, I did this while I was under there, it took 20 seconds. They also overfilled my coolant and didn t top off my windshield wiper fluid. I saw today, on mysubaru.com, where you can track your maintenance, that the dealership assigned the service that I went in for to the WRONG car. They assigned the service to my wife s car, which only 2,000 miles on it. They took my VIN when I dropped off the car, how did they mess this up? The sales department was great, which is probably how they re still in business. I will NEVER again buy a vehicle from these guys. Never. Once you buy a vehicle, the attention to detail and service plummet. I m telling everyone I know to avoid this dealership.