2012 Chevrolet Silverado 2500HD in San Antonio, TX

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2012 Chevrolet Silverado 2500HD LT Crew Cab SB Review
by GeraldT

Chevy Tough with Work, Gentle on the Ride

Lot of Truck for the value. My 2WD LT Crew-Cab SB came with Z71 suspension which did not stiffen the smooth rideability. Came with a Class V hitch which is awesome. Also came stock with Michellin tires and not those cheap short-lived General tires that came on my 2007 HD. Footnote: Recently carried a pallet of wood flooring (48 boxes, each weighing...

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2012 Chevrolet Silverado 2500HD Work Truck Ext. Cab SB 4WD Used Cars in Seguin, TX 78155

Fair Deal
$296 BELOW
Instant Market Value of $23,291

Price: $22,995

Mileage: 79,738

Location: Seguin, TX 78155

Certified Pre-Owned: No Transmission: 6-Speed Automatic Description: Used 2012 Chevrolet Silverado 2500HD Work Truck Ext. Cab SB 4WD for sale - $22,995, 79,738 miles
Avg. Dealer Rating: (6 reviews) "Great customer service great buying experience"
http://static.cargurus.com/images/forsale/2015/03/07/18/16/2012_chevrolet_silverado_2500hd-pic-1371747083597805142-152x114.jpeg

2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD Used Cars in Selma, TX 78154

Fair Deal
$40 BELOW
Instant Market Value of $38,889

Price: $38,849

Mileage: 52,904

Location: Selma, TX 78154

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: White 4wd Description: Used 2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD for sale - $38,849, 52,904 miles with LT Package
Avg. Dealer Rating: (13 reviews) "Jeffrey Riley is one of their best salesmen."
http://static.cargurus.com/images/forsale/2015/02/24/13/42/2012_chevrolet_silverado_2500hd-pic-813301169581096697-152x114.jpeg

2012 Chevrolet Silverado 2500HD LTZ Crew Cab SB 4WD Used Cars in San Antonio, TX 78232

Price: $45,980

Mileage: 46,423

Location: San Antonio, TX 78232

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Mocha Steel Metallic Description: Used 2012 Chevrolet Silverado 2500HD LTZ Crew Cab SB 4WD for sale - $45,980, 46,423 miles with Navigation System, Backup Camera
Avg. Dealer Rating: (19 reviews) "Great no nonsense dealings. No hidden fees, prices and very competitive auto prices. "
http://static.cargurus.com/images/forsale/2015/03/12/21/01/2012_chevrolet_silverado_2500hd-pic-7250891594724905159-152x114.jpeg

2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD Used Cars in Boerne, TX 78006

Price: Negotiable

Mileage: 53,731

Location: Boerne, TX 78006

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD for sale , 53,731 miles with Navigation System, Aluminum Wheels
Avg. Dealer Rating: (16 reviews) "This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. Proof can be provided. I first went to their dealership on January 13th to look at a used Buick Lucerne after seeing it on Cargurus.com. Bob responded to my request for information. Set up a test drive on the 13th with Bob. He had told me on the phone the car had a navigation system, which it did not. It was not a big deal to me. I know he can not know the details about every car on the lot. But after telling him that there was cigarette burns on the floor, he told me it was a non-smoker car. I left after a little pressure from him and Mark to buy right then. I told them I wanted to look at a couple of other cars before making a choice. Out of respect, I told him I would let him know what I found out. I emailed him and told him I was able to get a similar car, a year older for $2000 less in Seguin. Payment about $100 less. He calls me back the next day saying the dealership was lying. They didn't even run my credit, which I found odd. When I emailed him, I was holding in my hand the bank information. He said he ran my credit again to check. I don't know if that is even legal or common practice in the industry. But it was shocking to me that he could and would do that. My wife did not like the color of the one I had found in Seguin, so I decided I would go up to their dealership to get the Lucerne on their lot, but by pass Bob and try to get the price somewhere close to the other Lucerne. Test drove it again. On the second test drive, I noticed a popping in the engine compartment on acceleration. He had the used car service department look at it and said nothing could be found. I had told him the price I wanted to pay was $9200 because of the front end damage and cigarette burns. That was also what my bank said they would give for it. Being on disability, I couldn't afford more. Enter Brian. Finance Manager. He came and said that my bank required extra information and wouldn't go through for some reason. I think he said because I was on disability. But he had found a better rate and deal. This is after my bank approved my loan and told me to go shopping. He told me the price of the car would be $9500 and the bank required that I bought a $1400 warranty. There was also a price showing on the contract $11900. Brian told me that was from taxes and title etc. So I was fine with that. Four days later I had to call Brian to get the lender information as he had only given me the warranty information. He never returned my calls. Just mailed my contract. I called the lender to verify what Brian had said about the warranty. The guy with the lender laughed at me and said "buyer beware". It wasn't true. Obviously I was upset about Brian lying to me. Then going over the contract further, noticed he lied about the total sale price as well. Then the same day, I receive a call from my bank checking to see if everything was going well with car shopping. I told them what Brian had said. They said Brian lied about that too. I really don't know how that can be allowed. It is no different than stealing from someone. Theft by deception. So I call Fry the Finance Director to try to get to the bottom of the situation. After calling Fry five times in three days, I decided to drive out to Boerne again since Fry didn't seem to want to answer any voicemail, He actually did return my calls as I was heading out there. I sat with him and told him the situation. We cancelled the warranty Brian lied about. He also claimed he would "talk" to Brian about the situation. At this point I really don't believe he did. Feeling like this is probably common with dealerships to try to lie and steal from customers. Realizing car salesmen have a bad reputation for a reason. Also realizing finance guys are liars too. It is 100% my fault for not making sure I understood the contract, instead of trusting what Brian said. I do find it odd, their cameras do not pick up sound. Maybe, because there would be recorded proof of lying. While out there, Carolyn did opt to have the popping situation fixed. Which was a motor mount. And it is still popping. I had told the salesman I wouldn't buy the car until it was fixed. But was misled on that too. I later found out from David, they never fully checked it for my concern. They just checked for safety issues. Had it been diagnosed or known I was paying $10500 plus a $1400 garbage warranty, I would have never signed the contract. Especially when I could've purchased the same car $2000 cheaper in Seguin. But that just may be how the car sales industry operates. Zero integrity. Smoke and Mirrors. Trying to get this whole thing resolved, I went out to speak the GM Shawn (owners son) and was deflected. I was introduced to Chris (owners son-in law). He has to be one of the most smug, arrogant, condescending people I have met. Couldn't hardly stand a five minute conversation with him. He did tell me I could trade in or sell the car back to the dealership at around $8000. Why should I have to lose $2500 because Brian lied? I didn't do anything wrong except trust Brian. I know in their industry these sort of tactics are commended in the name of profit. Probably hi-fiving each other for every misleading deal. But every trip out is more informative of the amount of integrity located in their facility. Zero. I was lied to several times by Brian and Bob in this transaction. I have given their dealership several chances to correct the wrong, only to be approached with arrogance, zero integrity, zero accountability. When confronted with the news they would receive a bad review, I was offered $500 to sign a hold harmless agreement. Honesty and integrity are worth far more. When I refused, Shawn, the owners son, threatened me if I wrote a bad review. I couldn't stand myself not warning other consumers about my experience with their dealership. I really couldn't believe in the great state of Texas, I could be sued for speaking the truth. I realized on this transaction, family owned business doesn't mean they will treat you like family. GM (Shawn)is the owners son. General Sales Manager is the son-in-law(Chris). This family owned business seems to be operated on nepotism, affluenza, arrogance, lies, and greed. I guess not much different than other dealerships. Your customer service responses seem copied and pasted. Your "good" reviews are seemingly fabricated and disingenuous. Any other consumer, proceed with caution. It's your choice on where you shop. Speaks volumes for a dealership when they have to have a full-time employee just to handle complaints."
http://static.cargurus.com/images/forsale/2015/02/19/05/18/2012_chevrolet_silverado_2500hd-pic-5358375590495822109-152x114.jpeg

2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD Used Cars in Seguin, TX 78155

Fair Deal
$1,303 ABOVE
Instant Market Value of $36,688

Price: $37,991

Mileage: 69,421

Location: Seguin, TX 78155

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD for sale - $37,991, 69,421 miles with Remote Start
http://static.cargurus.com/images/forsale/2015/03/24/02/48/2012_chevrolet_silverado_2500hd-pic-2797988756098639211-152x114.jpeg

2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD Used Cars in San Antonio, TX 78238

High Price
$1,730 ABOVE
Instant Market Value of $39,261

Price: $40,991

Mileage: 47,279

Location: San Antonio, TX 78238

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Ice Description: Used 2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD for sale - $40,991, 47,279 miles
Avg. Dealer Rating: (51 reviews) "My credit rating was poor, asked me for co-signer but at my age I would not ask for one. Will keep looking"
http://static.cargurus.com/images/forsale/2015/03/17/20/52/2012_chevrolet_silverado_2500hd-pic-6392964309763049568-152x114.jpeg

2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD Used Cars in San Marcos, TX 78666

High Price
$2,323 ABOVE
Instant Market Value of $37,672

Price: $39,995

Mileage: 61,832

Location: San Marcos, TX 78666

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Exterior Color Description: Used 2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD for sale - $39,995, 61,832 miles with Navigation System, Aluminum Wheels
Avg. Dealer Rating: (5 reviews) "They never called me like there email said they would to give me more info on the truck, and to get some info from me. I bought a 09' cummins three days later forme cecil Atkinson in my home town. I love the truck."
http://static.cargurus.com/images/forsale/2015/01/29/03/03/2012_chevrolet_silverado_2500hd-pic-2267412221376881311-152x114.jpeg

2012 Chevrolet Silverado 2500HD LTZ Crew Cab LB 4WD Used Cars in San Antonio, TX 78212

High Price
$2,586 ABOVE
Instant Market Value of $32,414

Price: $35,000

Mileage: 160,565

Location: San Antonio, TX 78212

Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2012 Chevrolet Silverado 2500HD LTZ Crew Cab LB 4WD for sale - $35,000, 160,565 miles with Alloy Wheels
Avg. Dealer Rating: (6 reviews) "good deal. "
http://static.cargurus.com/images/forsale/2015/03/21/17/28/2012_chevrolet_silverado_2500hd-pic-490208139449415487-152x114.jpeg

2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD Used Cars in La Vernia, TX 78121

High Price
$2,475 ABOVE
Instant Market Value of $42,520

Price: $44,995

Mileage: 21,646

Location: La Vernia, TX 78121

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brown Description: Used 2012 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD for sale - $44,995, 21,646 miles with Navigation System, Aluminum Wheels
Avg. Dealer Rating: (4 reviews) "Vehicle had no warranty, but had a defective lift gate in a few days. Farrah set up an appt to come back out and have them look at it for me. Farrah has been great. "
http://static.cargurus.com/images/forsale/2015/03/16/19/19/2012_chevrolet_silverado_2500hd-pic-8044591065385197668-152x114.jpeg

2012 Chevrolet Silverado 2500HD LT Crew Cab SB Used Cars in New Braunfels, TX 78132

Overpriced
$7,627 ABOVE
Instant Market Value of $30,368

Price: $37,995

Mileage: 34,759

Location: New Braunfels, TX 78132

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Description: Used 2012 Chevrolet Silverado 2500HD LT Crew Cab SB for sale - $37,995, 34,759 miles with Navigation System, Backup Camera, Alloy Wheels
Avg. Dealer Rating: (25 reviews) "Mr. Allen was a total gentleman & an AWESOME salesman over all he made car shopping a new experience. Very Satisfied, Thank you Mr. Allen God Bless! :)"
http://static.cargurus.com/images/forsale/2014/08/21/11/32/2012_chevrolet_silverado_2500hd-pic-4417070444438031957-152x114.jpeg

2012 Chevrolet Silverado 2500HD LTZ Crew Cab SB 4WD Used Cars in Boerne, TX 78006

Overpriced
$4,118 ABOVE
Instant Market Value of $38,632

Price: $42,750

Mileage: 83,641

Location: Boerne, TX 78006

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Description: Used 2012 Chevrolet Silverado 2500HD LTZ Crew Cab SB 4WD for sale - $42,750, 83,641 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
Avg. Dealer Rating: (15 reviews) "the fact that they show the high price an low deals is awesome"
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