2012 Chevrolet Avalanche in San Antonio, TX

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2012 Chevrolet Avalanche LS Review
by Sammar

Clear; no liens

It looks good, runs good, comfortable ride. Grandkids were comfortable and had cup holders they can reach for their drinks. Stops well and straight. Power seats have many positions; Sound system is great. Large storage between front seats. Power mirrors with the signals and curb tilt are nice to have.

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2011 Chevrolet Avalanche LTZ Used Cars in San Antonio, TX 78216

Good Deal

Price: $29,995

Mileage: 54,387

Location: San Antonio, TX 78216

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: White Description: Used 2011 Chevrolet Avalanche LTZ for sale - $29,995, 54,387 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
Avg. Dealer Rating: (25 reviews) "Dealer couldn't find car, never called me back with status."
http://static.cargurus.com/images/forsale/2015/05/23/22/17/2013_chevrolet_avalanche-pic-105541908988741479-152x114.jpeg

2013 Chevrolet Avalanche Black Diamond LT Used Cars in San Antonio, TX 78229

Fair Deal

Price: $33,998

Mileage: 24,840

Location: San Antonio, TX 78229

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Chevrolet Avalanche Black Diamond LT for sale - $33,998, 24,840 miles
Avg. Dealer Rating: (6 reviews) "Car was described as certified, did not come close, wasted money to have it transported. Will never buy from them and will tell anyone who wants an opinion not to."
http://static.cargurus.com/images/forsale/2015/02/20/11/26/2013_chevrolet_avalanche-pic-2574154586453743505-152x114.jpeg

2013 Chevrolet Avalanche Black Diamond LS 4WD Used Cars in San Antonio, TX 78211

Price: Negotiable

Mileage: 33,337

Location: San Antonio, TX 78211

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Description: Used 2013 Chevrolet Avalanche Black Diamond LS 4WD for sale , 33,337 miles with Bluetooth, Navigation System, Aluminum Wheels
Avg. Dealer Rating: (1 review) "Unprofessional and poorest customer service I have ever experienced. "
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2011 Chevrolet Avalanche LT 4WD Used Cars in San Antonio, TX 78216

Price: Negotiable

Mileage: 34,914

Location: San Antonio, TX 78216

Average time on market: 72 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2011 Chevrolet Avalanche LT 4WD for sale , 34,914 miles
Avg. Dealer Rating: (9 reviews) "Very sketchy place. I called them to see if they had one vehicle for a specific price, and they said yes. I went to the dealer and they showed me a completely different car. The one I was interested in was still being inspected. Told me to come back later. 4 hrs later I go back and vehicle is ready, but they increased the price by $2,000! 1st bad act & lied about the price. When I told them I was going elsewhere they made me sign some papers for "confidential info" and as I'm reading what I am signing the Mgr. tells me to "just sign". after signing he said that was it & I could leave. He didn't even give me a copy of what I signed... After signing that "I've received a copy ". I asked for a copy and the man gives me a partial copy. I was unaware, until I arrived to another dealer, that by law they were supposed to give me a full copy of my pulled credit report...and they didn't! Keep away from Benson Honda!! "
http://static.cargurus.com/images/forsale/2015/04/21/17/35/2012_chevrolet_avalanche-pic-5399697537180392282-152x114.jpeg

2012 Chevrolet Avalanche LTZ Used Cars in San Antonio, TX 78233

Fair Deal

Price: $36,988

Mileage: 37,584

Location: San Antonio, TX 78233

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Black Description: Used 2012 Chevrolet Avalanche LTZ for sale - $36,988, 37,584 miles with Autoride Suspension Package, Sunroof/Moonroof, Navigation System, Suspension Package
Avg. Dealer Rating: (13 reviews) "Truck was not put through make ready until after I wrote the check. The sales manager on duty tried to tell me the other manager who accepted my offer was not there and my offer was not enough. They needed more money. Ultimately they sold me the truck for my offer which they originally accepted. No harm no foul. I spent 2.5 hours for what should have been 30 to 45 minutes. They were not ready after several phone calls with the sales person confirming the appointment. I would try hard not to go back to deal with them"
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2013 Chevrolet Avalanche Black Diamond LTZ Used Cars in Boerne, TX 78006

Overpriced

Price: $35,988

Mileage: 78,867

Location: Boerne, TX 78006

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Chevrolet Avalanche Black Diamond LTZ for sale - $35,988, 78,867 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
Avg. Dealer Rating: (16 reviews) "This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. Proof can be provided. I first went to their dealership on January 13th to look at a used Buick Lucerne after seeing it on Cargurus.com. Bob responded to my request for information. Set up a test drive on the 13th with Bob. He had told me on the phone the car had a navigation system, which it did not. It was not a big deal to me. I know he can not know the details about every car on the lot. But after telling him that there was cigarette burns on the floor, he told me it was a non-smoker car. I left after a little pressure from him and Mark to buy right then. I told them I wanted to look at a couple of other cars before making a choice. Out of respect, I told him I would let him know what I found out. I emailed him and told him I was able to get a similar car, a year older for $2000 less in Seguin. Payment about $100 less. He calls me back the next day saying the dealership was lying. They didn't even run my credit, which I found odd. When I emailed him, I was holding in my hand the bank information. He said he ran my credit again to check. I don't know if that is even legal or common practice in the industry. But it was shocking to me that he could and would do that. My wife did not like the color of the one I had found in Seguin, so I decided I would go up to their dealership to get the Lucerne on their lot, but by pass Bob and try to get the price somewhere close to the other Lucerne. Test drove it again. On the second test drive, I noticed a popping in the engine compartment on acceleration. He had the used car service department look at it and said nothing could be found. I had told him the price I wanted to pay was $9200 because of the front end damage and cigarette burns. That was also what my bank said they would give for it. Being on disability, I couldn't afford more. Enter Brian. Finance Manager. He came and said that my bank required extra information and wouldn't go through for some reason. I think he said because I was on disability. But he had found a better rate and deal. This is after my bank approved my loan and told me to go shopping. He told me the price of the car would be $9500 and the bank required that I bought a $1400 warranty. There was also a price showing on the contract $11900. Brian told me that was from taxes and title etc. So I was fine with that. Four days later I had to call Brian to get the lender information as he had only given me the warranty information. He never returned my calls. Just mailed my contract. I called the lender to verify what Brian had said about the warranty. The guy with the lender laughed at me and said "buyer beware". It wasn't true. Obviously I was upset about Brian lying to me. Then going over the contract further, noticed he lied about the total sale price as well. Then the same day, I receive a call from my bank checking to see if everything was going well with car shopping. I told them what Brian had said. They said Brian lied about that too. I really don't know how that can be allowed. It is no different than stealing from someone. Theft by deception. So I call Fry the Finance Director to try to get to the bottom of the situation. After calling Fry five times in three days, I decided to drive out to Boerne again since Fry didn't seem to want to answer any voicemail, He actually did return my calls as I was heading out there. I sat with him and told him the situation. We cancelled the warranty Brian lied about. He also claimed he would "talk" to Brian about the situation. At this point I really don't believe he did. Feeling like this is probably common with dealerships to try to lie and steal from customers. Realizing car salesmen have a bad reputation for a reason. Also realizing finance guys are liars too. It is 100% my fault for not making sure I understood the contract, instead of trusting what Brian said. I do find it odd, their cameras do not pick up sound. Maybe, because there would be recorded proof of lying. While out there, Carolyn did opt to have the popping situation fixed. Which was a motor mount. And it is still popping. I had told the salesman I wouldn't buy the car until it was fixed. But was misled on that too. I later found out from David, they never fully checked it for my concern. They just checked for safety issues. Had it been diagnosed or known I was paying $10500 plus a $1400 garbage warranty, I would have never signed the contract. Especially when I could've purchased the same car $2000 cheaper in Seguin. But that just may be how the car sales industry operates. Zero integrity. Smoke and Mirrors. Trying to get this whole thing resolved, I went out to speak the GM Shawn (owners son) and was deflected. I was introduced to Chris (owners son-in law). He has to be one of the most smug, arrogant, condescending people I have met. Couldn't hardly stand a five minute conversation with him. He did tell me I could trade in or sell the car back to the dealership at around $8000. Why should I have to lose $2500 because Brian lied? I didn't do anything wrong except trust Brian. I know in their industry these sort of tactics are commended in the name of profit. Probably hi-fiving each other for every misleading deal. But every trip out is more informative of the amount of integrity located in their facility. Zero. I was lied to several times by Brian and Bob in this transaction. I have given their dealership several chances to correct the wrong, only to be approached with arrogance, zero integrity, zero accountability. When confronted with the news they would receive a bad review, I was offered $500 to sign a hold harmless agreement. Honesty and integrity are worth far more. When I refused, Shawn, the owners son, threatened me if I wrote a bad review. I couldn't stand myself not warning other consumers about my experience with their dealership. I really couldn't believe in the great state of Texas, I could be sued for speaking the truth. I realized on this transaction, family owned business doesn't mean they will treat you like family. GM (Shawn)is the owners son. General Sales Manager is the son-in-law(Chris). This family owned business seems to be operated on nepotism, affluenza, arrogance, lies, and greed. I guess not much different than other dealerships. Your customer service responses seem copied and pasted. Your "good" reviews are seemingly fabricated and disingenuous. Any other consumer, proceed with caution. It's your choice on where you shop. Speaks volumes for a dealership when they have to have a full-time employee just to handle complaints."
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