2011 Toyota Highlander in San Antonio, TX

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2011 Toyota Highlander Limited Review
by jdeter34

Well built SUV

Overall This SUV is very dependable, safe, and great ride for long trips. I want to mention that the stoping is by far the best I have ever had in an SUV. The look of it is sure to turn heads.

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http://static.cargurus.com/images/forsale/2015/04/25/19/56/2011_toyota_highlander-pic-1663564270014616247-152x114.jpeg

2011 Toyota Highlander Limited Used Cars in San Antonio, TX 78216

Great Deal
$2,659 BELOW
Instant Market Value of $28,654

Price: $25,995

Mileage: 48,061

Location: San Antonio, TX 78216

Average time on market: 39 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Silver Description: Used 2011 Toyota Highlander Limited for sale - $25,995, 48,061 miles with option.display_name.bluetooth, option.display_name.leather_seats, option.display_name.sunroof_moonroof, option.display_name.aluminum_wheels
Avg. Dealer Rating: (25 reviews) "Dealer couldn't find car, never called me back with status."
http://static.cargurus.com/images/forsale/2015/04/05/03/36/2011_toyota_highlander-pic-8447405143870562807-152x114.jpeg

2011 Toyota Highlander Base Used Cars in San Antonio, TX 78216

Good Deal
$1,916 BELOW
Instant Market Value of $24,857

Price: $22,941

Mileage: 24,139

Location: San Antonio, TX 78216

Average time on market: 41 days Certified Pre-Owned: No Transmission: Automatic Color: Shoreline Blue Pearl Description: Used 2011 Toyota Highlander Base for sale - $22,941, 24,139 miles with option.display_name.alloy_wheels
Avg. Dealer Rating: (21 reviews) "BMW of San Antonio sales staff were all very helpful before the sale....but after the sale is a different story, I've called and left messages four different times with the salesperson and with the finance person I dealt with and no one has called me back to answer my questions."
http://static.cargurus.com/images/forsale/2015/04/25/06/18/2011_toyota_highlander-pic-1393869334085556316-152x114.jpeg

2011 Toyota Highlander SE V6 Used Cars in Boerne, TX 78006

Good Deal
$1,561 BELOW
Instant Market Value of $25,549

Price: $23,988

Mileage: 78,585

Location: Boerne, TX 78006

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: Automatic Color: Cypress Pearl Description: Used 2011 Toyota Highlander SE V6 for sale - $23,988, 78,585 miles with option.display_name.bluetooth, option.display_name.leather_seats, option.display_name.sunroof_moonroof, option.display_name.alloy_wheels, option.display_name.special_edition_package
Avg. Dealer Rating: (16 reviews) "This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. Proof can be provided. I first went to their dealership on January 13th to look at a used Buick Lucerne after seeing it on Cargurus.com. Bob responded to my request for information. Set up a test drive on the 13th with Bob. He had told me on the phone the car had a navigation system, which it did not. It was not a big deal to me. I know he can not know the details about every car on the lot. But after telling him that there was cigarette burns on the floor, he told me it was a non-smoker car. I left after a little pressure from him and Mark to buy right then. I told them I wanted to look at a couple of other cars before making a choice. Out of respect, I told him I would let him know what I found out. I emailed him and told him I was able to get a similar car, a year older for $2000 less in Seguin. Payment about $100 less. He calls me back the next day saying the dealership was lying. They didn't even run my credit, which I found odd. When I emailed him, I was holding in my hand the bank information. He said he ran my credit again to check. I don't know if that is even legal or common practice in the industry. But it was shocking to me that he could and would do that. My wife did not like the color of the one I had found in Seguin, so I decided I would go up to their dealership to get the Lucerne on their lot, but by pass Bob and try to get the price somewhere close to the other Lucerne. Test drove it again. On the second test drive, I noticed a popping in the engine compartment on acceleration. He had the used car service department look at it and said nothing could be found. I had told him the price I wanted to pay was $9200 because of the front end damage and cigarette burns. That was also what my bank said they would give for it. Being on disability, I couldn't afford more. Enter Brian. Finance Manager. He came and said that my bank required extra information and wouldn't go through for some reason. I think he said because I was on disability. But he had found a better rate and deal. This is after my bank approved my loan and told me to go shopping. He told me the price of the car would be $9500 and the bank required that I bought a $1400 warranty. There was also a price showing on the contract $11900. Brian told me that was from taxes and title etc. So I was fine with that. Four days later I had to call Brian to get the lender information as he had only given me the warranty information. He never returned my calls. Just mailed my contract. I called the lender to verify what Brian had said about the warranty. The guy with the lender laughed at me and said "buyer beware". It wasn't true. Obviously I was upset about Brian lying to me. Then going over the contract further, noticed he lied about the total sale price as well. Then the same day, I receive a call from my bank checking to see if everything was going well with car shopping. I told them what Brian had said. They said Brian lied about that too. I really don't know how that can be allowed. It is no different than stealing from someone. Theft by deception. So I call Fry the Finance Director to try to get to the bottom of the situation. After calling Fry five times in three days, I decided to drive out to Boerne again since Fry didn't seem to want to answer any voicemail, He actually did return my calls as I was heading out there. I sat with him and told him the situation. We cancelled the warranty Brian lied about. He also claimed he would "talk" to Brian about the situation. At this point I really don't believe he did. Feeling like this is probably common with dealerships to try to lie and steal from customers. Realizing car salesmen have a bad reputation for a reason. Also realizing finance guys are liars too. It is 100% my fault for not making sure I understood the contract, instead of trusting what Brian said. I do find it odd, their cameras do not pick up sound. Maybe, because there would be recorded proof of lying. While out there, Carolyn did opt to have the popping situation fixed. Which was a motor mount. And it is still popping. I had told the salesman I wouldn't buy the car until it was fixed. But was misled on that too. I later found out from David, they never fully checked it for my concern. They just checked for safety issues. Had it been diagnosed or known I was paying $10500 plus a $1400 garbage warranty, I would have never signed the contract. Especially when I could've purchased the same car $2000 cheaper in Seguin. But that just may be how the car sales industry operates. Zero integrity. Smoke and Mirrors. Trying to get this whole thing resolved, I went out to speak the GM Shawn (owners son) and was deflected. I was introduced to Chris (owners son-in law). He has to be one of the most smug, arrogant, condescending people I have met. Couldn't hardly stand a five minute conversation with him. He did tell me I could trade in or sell the car back to the dealership at around $8000. Why should I have to lose $2500 because Brian lied? I didn't do anything wrong except trust Brian. I know in their industry these sort of tactics are commended in the name of profit. Probably hi-fiving each other for every misleading deal. But every trip out is more informative of the amount of integrity located in their facility. Zero. I was lied to several times by Brian and Bob in this transaction. I have given their dealership several chances to correct the wrong, only to be approached with arrogance, zero integrity, zero accountability. When confronted with the news they would receive a bad review, I was offered $500 to sign a hold harmless agreement. Honesty and integrity are worth far more. When I refused, Shawn, the owners son, threatened me if I wrote a bad review. I couldn't stand myself not warning other consumers about my experience with their dealership. I really couldn't believe in the great state of Texas, I could be sued for speaking the truth. I realized on this transaction, family owned business doesn't mean they will treat you like family. GM (Shawn)is the owners son. General Sales Manager is the son-in-law(Chris). This family owned business seems to be operated on nepotism, affluenza, arrogance, lies, and greed. I guess not much different than other dealerships. Your customer service responses seem copied and pasted. Your "good" reviews are seemingly fabricated and disingenuous. Any other consumer, proceed with caution. It's your choice on where you shop. Speaks volumes for a dealership when they have to have a full-time employee just to handle complaints."
http://static.cargurus.com/images/forsale/2015/04/21/15/41/2011_toyota_highlander-pic-285983714024525949-152x114.jpeg

2011 Toyota Highlander Base Used Cars in San Antonio, TX 78233

Good Deal
$1,163 BELOW
Instant Market Value of $24,158

Price: $22,995

Mileage: 45,423

Location: San Antonio, TX 78233

Average time on market: 41 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Blizzard Pearl Description: Used 2011 Toyota Highlander Base for sale - $22,995, 45,423 miles with option.display_name.alloy_wheels
Avg. Dealer Rating: (12 reviews) "I made a drive down to the dealership on Saturday to finalize the deal and they told the car to someone else. I told the dealership if they sell the call please let me know before I make that drive and they told me the car was still there and it wasn't. So yeah my experience with this dealership was terrible. "
http://static.cargurus.com/images/forsale/2015/04/25/19/29/2011_toyota_highlander-pic-8846719133942634131-152x114.jpeg

2011 Toyota Highlander Base V6 Used Cars in San Antonio, TX 78229

Fair Deal
$251 BELOW
Instant Market Value of $23,249

Price: $22,998

Mileage: 50,190

Location: San Antonio, TX 78229

Average time on market: 45 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2011 Toyota Highlander Base V6 for sale - $22,998, 50,190 miles
Avg. Dealer Rating: (6 reviews) "Car was described as certified, did not come close, wasted money to have it transported. Will never buy from them and will tell anyone who wants an opinion not to."
http://static.cargurus.com/images/forsale/2015/04/04/12/14/2011_toyota_highlander-pic-1837017405309870935-152x114.jpeg

2011 Toyota Highlander Limited Used Cars in Boerne, TX 78006

Price: Negotiable

Mileage: 83,231

Location: Boerne, TX 78006

Average time on market: 39 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2011 Toyota Highlander Limited for sale , 83,231 miles with option.display_name.bluetooth, option.display_name.leather_seats, option.display_name.sunroof_moonroof, option.display_name.alloy_wheels
Avg. Dealer Rating: (16 reviews) "Showed a filthy car, car had not yet been inspected by "their" mechanics, car had areas of concern for me. However, they were willing to make a "good" deal to lesson my concerns. I don't know if, that would be consider a "good" deal not even knowing some if the issues with the car. At a bare minimum, they should have washed the car. I was in contact with the sales person prior to my arrival and he was expecting me. Therefore, I found this practice to be very unprofessional and my rating reflects that."
http://static.cargurus.com/images/forsale/2015/04/09/19/18/2011_toyota_highlander-pic-6231997088199196936-152x114.jpeg

2011 Toyota Highlander Base Used Cars in Boerne, TX 78006

Price: Negotiable

Mileage: 36,184

Location: Boerne, TX 78006

Average time on market: 41 days Certified Pre-Owned: Yes Transmission: Automatic Color: Magnetic Gray Metallic Description: Used 2011 Toyota Highlander Base for sale , 36,184 miles with option.display_name.alloy_wheels
Avg. Dealer Rating: (16 reviews) "Toyota of Boerne was very accommodating. They are classy folks."
http://static.cargurus.com/images/forsale/2015/04/24/14/57/2011_toyota_highlander-pic-7351814563320209345-152x114.jpeg

2011 Toyota Highlander Limited Used Cars in Boerne, TX 78006

Price: Negotiable

Mileage: 75,190

Location: Boerne, TX 78006

Average time on market: 39 days Certified Pre-Owned: Yes Transmission: 5-Speed Automatic Color: Blizzard Pearl Description: Used 2011 Toyota Highlander Limited for sale , 75,190 miles with option.display_name.bluetooth, option.display_name.leather_seats, option.display_name.sunroof_moonroof, option.display_name.alloy_wheels
Avg. Dealer Rating: (16 reviews) "Just spoke on phone. Nice enough people."
http://static.cargurus.com/images/forsale/2015/03/16/07/43/2011_toyota_highlander-pic-2317860001548377598-152x114.jpeg

2011 Toyota Highlander SE V6 Used Cars in San Antonio, TX 78257

Fair Deal
$2 BELOW
Instant Market Value of $25,497

Price: $25,495

Mileage: 48,469

Location: San Antonio, TX 78257

Average time on market: 34 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Gray Description: Used 2011 Toyota Highlander SE V6 for sale - $25,495, 48,469 miles with option.display_name.bluetooth, option.display_name.leather_seats, option.display_name.sunroof_moonroof, option.display_name.aluminum_wheels
Avg. Dealer Rating: (6 reviews) "Satsfactiry"
http://static.cargurus.com/images/forsale/2015/04/17/05/06/2011_toyota_highlander-pic-8406170609082947801-152x114.jpeg

2011 Toyota Highlander SE V6 Used Cars in San Antonio, TX 78249

Fair Deal
$25 ABOVE
Instant Market Value of $25,470

Price: $25,495

Mileage: 48,793

Location: San Antonio, TX 78249

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Classic Silver Metallic Description: Used 2011 Toyota Highlander SE V6 for sale - $25,495, 48,793 miles with option.display_name.bluetooth, option.display_name.leather_seats, option.display_name.sunroof_moonroof, option.display_name.aluminum_wheels
Avg. Dealer Rating: (11 reviews) "Good company & communication and helpfulness"
http://static.cargurus.com/images/forsale/2015/03/04/02/12/2011_toyota_highlander-pic-1396607490735820209-152x114.jpeg

2011 Toyota Highlander Limited Used Cars in San Antonio, TX 78211

High Price
$1,153 ABOVE
Instant Market Value of $26,342

Price: $27,495

Mileage: 72,431

Location: San Antonio, TX 78211

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2011 Toyota Highlander Limited for sale - $27,495, 72,431 miles with option.display_name.bluetooth, option.display_name.leather_seats, option.display_name.alloy_wheels
Avg. Dealer Rating: (32 reviews) "excellent service"
http://static.cargurus.com/images/forsale/2015/01/10/10/31/2011_toyota_highlander-pic-1996410563907415706-152x114.jpeg

2011 Toyota Highlander Base V6 Used Cars in San Antonio, TX 78232

High Price
$1,609 ABOVE
Instant Market Value of $21,386

Price: $22,995

Mileage: 72,921

Location: San Antonio, TX 78232

Average time on market: 45 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Description: Used 2011 Toyota Highlander Base V6 for sale - $22,995, 72,921 miles with option.display_name.aluminum_wheels
Avg. Dealer Rating: (11 reviews) "Absolutely a fantastic dealership! Awesome customer service! Prompt response, fair negotiation, and friendly people. Highly recommend. I had experienced multiple bad dealerships before finding them, and couldn't have been more impressed. "
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