2011 Toyota Highlander in San Antonio, TX

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2011 Toyota Highlander Limited Review
by jdeter34

Well built SUV

Overall This SUV is very dependable, safe, and great ride for long trips. I want to mention that the stoping is by far the best I have ever had in an SUV. The look of it is sure to turn heads.

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http://static.cargurus.com/images/forsale/2015/06/03/20/54/2012_toyota_highlander-pic-6214556709228527706-152x114.jpeg

2012 Toyota Highlander Base V6 Used Cars in San Antonio, TX 78230

Good Deal

Price: $22,987

Mileage: 39,744

Location: San Antonio, TX 78230

Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Blizzard Pearl Description: Used 2012 Toyota Highlander Base V6 for sale - $22,987, 39,744 miles
Avg. Dealer Rating: (19 reviews) "Great"
https://pictures.dealer.com/s/sanmarcostoyotagst/0238/3097e4cc19068d10256e47a8a538a339x.jpg

2010 Toyota Highlander SE Used Cars in San Marcos, TX 78666

Good Deal

Price: $21,714

Mileage: 60,307

Location: San Marcos, TX 78666

Average time on market: 33 days Certified Pre-Owned: Yes Transmission: Automatic Color: Classic Silver Description: Used 2010 Toyota Highlander SE for sale - $21,714, 60,307 miles with Sunroof/Moonroof, Alloy Wheels
Avg. Dealer Rating: (21 reviews) "Fast response but never called back after they said they would about a question I had on the vehicle "
https://pictures.dealer.com/s/sanmarcostoyotagst/1417/83fffc39b332ced7d181f754aa065ccdx.jpg

2011 Toyota Highlander SE Used Cars in San Marcos, TX 78666

Good Deal

Price: $21,998

Mileage: 47,058

Location: San Marcos, TX 78666

Certified Pre-Owned: Yes Transmission: Automatic Color: Sandy Beach Description: Used 2011 Toyota Highlander SE for sale - $21,998, 47,058 miles with Alloy Wheels
Avg. Dealer Rating: (21 reviews) "Very pleased "
http://static.cargurus.com/images/forsale/2015/07/01/03/39/2012_toyota_highlander-pic-8957542413173902178-152x114.jpeg

2012 Toyota Highlander Limited Used Cars in San Antonio, TX 78216

Fair Deal

Price: $27,948

Mileage: 45,935

Location: San Antonio, TX 78216

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Sizzling Crimson Mica Description: Used 2012 Toyota Highlander Limited for sale - $27,948, 45,935 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System, Alloy Wheels
Avg. Dealer Rating: (34 reviews) "Dealer made an appointment with me to test drive the car. The salesperson was aware I would be driving 98 miles to see the car. When I was only 15 minutes away the salesperson called me to tell me the car was sold. What a waste of my time and gas!"
http://static.cargurus.com/images/forsale/2015/06/06/17/53/2012_toyota_highlander-pic-392438185181086813-152x114.jpeg

2012 Toyota Highlander Limited Used Cars in San Antonio, TX 78238

Fair Deal

Price: $28,794

Mileage: 41,299

Location: San Antonio, TX 78238

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: 5-Speed Automatic Color: Sizzling Crimson Mica Description: Used 2012 Toyota Highlander Limited for sale - $28,794, 41,299 miles
Avg. Dealer Rating: (66 reviews) "Purchased a used car from them and less than a week later a headlamp assembly began malfunctioning. I contacted the dealer as it was reported that a missing access cover was the cause of the malfunction which resulted in moisture damage to components inside the headlamp. The dealer refuses to correct the issue or work with me. I have filed a complaint with the BBB as a result. Do not trust them. After they sell you the car they might forget about you."
http://static.cargurus.com/images/forsale/2015/07/05/12/14/2011_toyota_highlander-pic-4143973793236666263-152x114.jpeg

2011 Toyota Highlander SE Used Cars in San Marcos, TX 78666

Fair Deal

Price: $21,876

Mileage: 71,420

Location: San Marcos, TX 78666

Certified Pre-Owned: No Transmission: Automatic Color: Classic Silver Description: Used 2011 Toyota Highlander SE for sale - $21,876, 71,420 miles with Backup Camera, Sunroof/Moonroof, Alloy Wheels
Avg. Dealer Rating: (21 reviews) "Vehicle had been sold for awhile but could not remove from website."
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2010 Toyota Highlander Base V6 4WD Used Cars in Boerne, TX 78006

Fair Deal

Price: $17,992

Mileage: 86,885

Location: Boerne, TX 78006

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Sandy Beach Metallic Description: Used 2010 Toyota Highlander Base V6 4WD for sale - $17,992, 86,885 miles with Aluminum Wheels
Avg. Dealer Rating: (16 reviews) "This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. Proof can be provided. I first went to their dealership on January 13th to look at a used Buick Lucerne after seeing it on Cargurus.com. Bob responded to my request for information. Set up a test drive on the 13th with Bob. He had told me on the phone the car had a navigation system, which it did not. It was not a big deal to me. I know he can not know the details about every car on the lot. But after telling him that there was cigarette burns on the floor, he told me it was a non-smoker car. I left after a little pressure from him and Mark to buy right then. I told them I wanted to look at a couple of other cars before making a choice. Out of respect, I told him I would let him know what I found out. I emailed him and told him I was able to get a similar car, a year older for $2000 less in Seguin. Payment about $100 less. He calls me back the next day saying the dealership was lying. They didn't even run my credit, which I found odd. When I emailed him, I was holding in my hand the bank information. He said he ran my credit again to check. I don't know if that is even legal or common practice in the industry. But it was shocking to me that he could and would do that. My wife did not like the color of the one I had found in Seguin, so I decided I would go up to their dealership to get the Lucerne on their lot, but by pass Bob and try to get the price somewhere close to the other Lucerne. Test drove it again. On the second test drive, I noticed a popping in the engine compartment on acceleration. He had the used car service department look at it and said nothing could be found. I had told him the price I wanted to pay was $9200 because of the front end damage and cigarette burns. That was also what my bank said they would give for it. Being on disability, I couldn't afford more. Enter Brian. Finance Manager. He came and said that my bank required extra information and wouldn't go through for some reason. I think he said because I was on disability. But he had found a better rate and deal. This is after my bank approved my loan and told me to go shopping. He told me the price of the car would be $9500 and the bank required that I bought a $1400 warranty. There was also a price showing on the contract $11900. Brian told me that was from taxes and title etc. So I was fine with that. Four days later I had to call Brian to get the lender information as he had only given me the warranty information. He never returned my calls. Just mailed my contract. I called the lender to verify what Brian had said about the warranty. The guy with the lender laughed at me and said "buyer beware". It wasn't true. Obviously I was upset about Brian lying to me. Then going over the contract further, noticed he lied about the total sale price as well. Then the same day, I receive a call from my bank checking to see if everything was going well with car shopping. I told them what Brian had said. They said Brian lied about that too. I really don't know how that can be allowed. It is no different than stealing from someone. Theft by deception. So I call Fry the Finance Director to try to get to the bottom of the situation. After calling Fry five times in three days, I decided to drive out to Boerne again since Fry didn't seem to want to answer any voicemail, He actually did return my calls as I was heading out there. I sat with him and told him the situation. We cancelled the warranty Brian lied about. He also claimed he would "talk" to Brian about the situation. At this point I really don't believe he did. Feeling like this is probably common with dealerships to try to lie and steal from customers. Realizing car salesmen have a bad reputation for a reason. Also realizing finance guys are liars too. It is 100% my fault for not making sure I understood the contract, instead of trusting what Brian said. I do find it odd, their cameras do not pick up sound. Maybe, because there would be recorded proof of lying. While out there, Carolyn did opt to have the popping situation fixed. Which was a motor mount. And it is still popping. I had told the salesman I wouldn't buy the car until it was fixed. But was misled on that too. I later found out from David, they never fully checked it for my concern. They just checked for safety issues. Had it been diagnosed or known I was paying $10500 plus a $1400 garbage warranty, I would have never signed the contract. Especially when I could've purchased the same car $2000 cheaper in Seguin. But that just may be how the car sales industry operates. Zero integrity. Smoke and Mirrors. Trying to get this whole thing resolved, I went out to speak the GM Shawn (owners son) and was deflected. I was introduced to Chris (owners son-in law). He has to be one of the most smug, arrogant, condescending people I have met. Couldn't hardly stand a five minute conversation with him. He did tell me I could trade in or sell the car back to the dealership at around $8000. Why should I have to lose $2500 because Brian lied? I didn't do anything wrong except trust Brian. I know in their industry these sort of tactics are commended in the name of profit. Probably hi-fiving each other for every misleading deal. But every trip out is more informative of the amount of integrity located in their facility. Zero. I was lied to several times by Brian and Bob in this transaction. I have given their dealership several chances to correct the wrong, only to be approached with arrogance, zero integrity, zero accountability. When confronted with the news they would receive a bad review, I was offered $500 to sign a hold harmless agreement. Honesty and integrity are worth far more. When I refused, Shawn, the owners son, threatened me if I wrote a bad review. I couldn't stand myself not warning other consumers about my experience with their dealership. I really couldn't believe in the great state of Texas, I could be sued for speaking the truth. I realized on this transaction, family owned business doesn't mean they will treat you like family. GM (Shawn)is the owners son. General Sales Manager is the son-in-law(Chris). This family owned business seems to be operated on nepotism, affluenza, arrogance, lies, and greed. I guess not much different than other dealerships. Your customer service responses seem copied and pasted. Your "good" reviews are seemingly fabricated and disingenuous. Any other consumer, proceed with caution. It's your choice on where you shop. Speaks volumes for a dealership when they have to have a full-time employee just to handle complaints."
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2011 Toyota Highlander Base V6 Used Cars in San Antonio, TX 78216

Fair Deal

Price: $20,309

Mileage: 69,698

Location: San Antonio, TX 78216

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Magnetic Gray Metallic Description: Used 2011 Toyota Highlander Base V6 for sale - $20,309, 69,698 miles
Avg. Dealer Rating: (11 reviews) "Friendly, helpful and no high pressure. "
http://static.cargurus.com/images/forsale/2015/07/04/17/15/2011_toyota_highlander-pic-3829118762872065192-152x114.jpeg

2011 Toyota Highlander Base V6 Used Cars in San Antonio, TX 78201

Fair Deal

Price: $22,859

Mileage: 60,590

Location: San Antonio, TX 78201

Average time on market: 28 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Description: Used 2011 Toyota Highlander Base V6 for sale - $22,859, 60,590 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
Avg. Dealer Rating: (5 reviews) "Inaccurate listing of vehicle -- was not a limited edition which possibly resulted in the great deal status being awarded when it should not have been ."
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2012 Toyota Highlander Used Cars in Castroville, TX 78009

Fair Deal

Price: $26,000

Mileage: 32,956

Location: Castroville, TX 78009

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Blizzard Pearl Description: Used 2012 Toyota Highlander for sale - $26,000, 32,956 miles
Avg. Dealer Rating: (3 reviews) "Called, with great follow up. "
http://static.cargurus.com/images/forsale/2015/06/27/03/15/2011_toyota_highlander-pic-7121835907206730854-152x114.jpeg

2011 Toyota Highlander Limited Used Cars in San Antonio, TX 78211

Fair Deal

Price: $25,995

Mileage: 72,431

Location: San Antonio, TX 78211

Average time on market: 24 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2011 Toyota Highlander Limited for sale - $25,995, 72,431 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
Avg. Dealer Rating: (39 reviews) "Drove away in a new to me vehicle and love it!"
http://static.cargurus.com/images/forsale/2015/07/22/18/29/2010_toyota_highlander-pic-1287087864583280603-152x114.jpeg

2010 Toyota Highlander Limited 4WD Used Cars in San Antonio, TX 78257

Fair Deal

Price: $25,995

Mileage: 51,122

Location: San Antonio, TX 78257

Average time on market: 29 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Salsa Red Pearl Description: Used 2010 Toyota Highlander Limited 4WD for sale - $25,995, 51,122 miles with Leather Seats, Alloy Wheels
Avg. Dealer Rating: (24 reviews) "prompt response "
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2011 Toyota Highlander Base V6 Used Cars in San Antonio, TX 78216

Price: Negotiable

Mileage: 92,453

Location: San Antonio, TX 78216

Average time on market: 28 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Blizzard Pearl Description: Used 2011 Toyota Highlander Base V6 for sale , 92,453 miles with Alloy Wheels
Avg. Dealer Rating: (4 reviews) "They got right back to me"
http://static.cargurus.com/images/forsale/2015/07/18/16/28/2010_toyota_highlander-pic-1243930636522626953-152x114.jpeg

2010 Toyota Highlander Limited Used Cars in San Antonio, TX 78229

Price: Negotiable

Mileage: 89,496

Location: San Antonio, TX 78229

Average time on market: 26 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Blizzard Pearl Description: Used 2010 Toyota Highlander Limited for sale , 89,496 miles with Alloy Wheels
Avg. Dealer Rating: (12 reviews) "Lazy, uninterested in selling. Have you watched their video? Wouldn't trust me on that alone."
https://content.homenetiol.com/2000395/2075774/640x480/stock_images/5/cc_2011TOY007a_640/cc_2011TOY007a_640_070.jpg

2011 Toyota Highlander SE V6 Used Cars in Boerne, TX 78006

Fair Deal

Price: $24,991

Mileage: 72,528

Location: Boerne, TX 78006

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Automatic Color: Blizzard Pearl Description: Used 2011 Toyota Highlander SE V6 for sale - $24,991, 72,528 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels, Special Edition Package
Avg. Dealer Rating: (16 reviews) "Showed a filthy car, car had not yet been inspected by "their" mechanics, car had areas of concern for me. However, they were willing to make a "good" deal to lesson my concerns. I don't know if, that would be consider a "good" deal not even knowing some if the issues with the car. At a bare minimum, they should have washed the car. I was in contact with the sales person prior to my arrival and he was expecting me. Therefore, I found this practice to be very unprofessional and my rating reflects that."
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