Toyota Dealers Washington, DC

"I made an appointment and drove over an hour to get there. 15 minutes away I received a call that someone else was driving that car. It was sold before I got there. Seemed a little fishy to me to have a transaction completed that quickly. They also treated me as if I didn't know what I wanted. They brought other people over to tell me I didn't really want dual sliding doors...I did. They also gave me misinformation--saying a 2013 Sienna LE (4-cyl) cost 30k new and the 2012 was 21k--so great value. Not true--a new one is not that much and it was very misleading. The dealer also said the doors were "soft touch" opening. I couldn't believe it--you can't just make up a feature because it didn't have power doors. They were regular doors--not soft touch. I felt like because I was a woman, they thought I was stupid. I would not trust them in the future. I have also received at least 4 calls from other people at the dealership asking if I want to come look at the Sienna I came to see last week--the one that has been sold. I have asked them to stop calling and hope they do soon. I think the rating of "poor" that I'm giving is generoud."

"They really responed quickly only bad thing is I became sick but they stayed in touch."

"Very helpful"

"yes they called me twice so far 4/18/13 and 4/14/13 thank you"

"excellent sales team. great prices and professional employees"

"phone and email professional"

"would not move from MSLP."

"Great experience!! Only took approximately 2 hrs. all staff extremely cordial and knowledgeable of product."

"Great!"

"They were responsive, friendly and helpful. Worked with me. Let me take the car home before purchase. and I ended up buying a 2010 highlander from them."

"The most unethical dealership I have dealt with in over 35 years; personifies the reason people hate car salesmen. They sold a 2012 Tacoma “out from underneath me” while I was awaiting payment information from the sales manager – including the use of a credit card transaction to hold the aforementioned vehicle. Stall tactics are utilized by this group to avoid having to work for the buyer . Deplorable communication, substandard follow-up and no customer courtesy shown to potential customers. Beware of this dealership – they are knuckle-draggers."

"I went to their dealership; they used bait and switch. Out of three cars advertised ,none were their. the salesperson I spoke to tried to sell me a car i did not want. They said they had the car in stock."