Ford Dealers Washington, DC

"Had a good deal online , talked with sales rep on phone , however the dealership was too far away for a day trip. Seemed helpful over the phone. "

"Very helpful"

"The Gentleman I spoke to was very professional and customer service friendly. "

"Very smooth purchasing experience. The car was everything that was advertised!"

"I was contacted by the dealer quickly however after consideration I decided not to purchase a vehicle at this time."

"After sales follow up was not good, I basically got the run-around for them to finalize the deal and pay me for my trade-in. Happy with the new car not so much with the service"

"Too pushy and car was dirty when I showed up to look at it"

"Dealer responded with email and follow ups from managers."

"Family owned, very friendly and professional. Overall great experience!"

"Called about a vehicle they had listed as available on their website and expressed that I was interested and may be able to see it that same day for a test drive. I Spoke to "Jose", and when I called back two hours later to confirm the test drive said he was sorry but the vehicle had been sold. (Really? In two hours time on a weekday morning?). For days afterward the vehicle was still listed on the dealers website, and I continue to get spam emails from them asking if I'm "still interested". I have no interest in dealing with Jerry's Ford of Alexandria and advise others to avoid them. "

"They kept changing what was needed. I had at least 4 salespeople talking to me in rapid succession, I don't know if this was/is their tactic but I was very frustrated when I left. Everyone (except the original salesman) seemed like a stereo typical "used car" salesman. I left there went right to Fox Chevrolet and am extremely happy with the car I purchased from them. Stay away from Academy Ford!!"

"Thanks for asking, The agents ought to follow up with their customers. Getting a back to the orignial agents you have talked to is extremlley difficult. "

"they have cars being sold that are not safe to drive and in terrible shape and dirty inside and out i called three hrs before to tell them i was coming to see a car and when i got there the battery wa s dead and the sales person asked me if i want it jumpstarted i came an hr and a half drive i think they could have got the car ready ill never deal with them again"

"Poor customer service and don't like to honor there product or there warranty not very professional at all but quick to take your money "

"great"

"DID NOT SHOW CARFAX UNTIL THIRD REQUEST! Almost bought the 08 Vette, cancelled order once reading the Carfax and the car was in a "disableing damaged" condition. They did not disclose this from the beginning and tried to make it out as a no big deal. Used car manager is a "0" ZERO! His quote "Carfax" is more trouble than its worth" "Show Me The Carfax"!!!"

"Contacted them via the internet about vehicle. Got there and everyone was extremely nice and then we got to talking about price. That's when the manager became very rude and did a complete 180 degree turn in attitude. Didn't want to talk to me anymore, almost became dismissive of me, again became very rude and didn't want to discuss price. Amazingly after I left the price that they offered me as the best price they could do, became the new internet price not even 2 hours after I left the dealership. So now anyone could go in and could start dealing numbers at "my best price". Wasn't very impressed with their customer service obviously and they are a little pushy with trying to get you to sign paperwork and get information from you before you even agree on purchasing a car. After being spoken down to many times I decided to purchase a car at another dealership. Bottom line, don't expect to be treated friendly if you don't want to pay sticker price on a used car."