Ford Dealers Baltimore, MD

"very pleasant on the phone"

"A follow up phone call arrived promptly. Returned email followed promptly. Corresponded via email without issue."

"Had an appointment to see a specific vehicle. After I drove 45 mins to arrive there I was told that vehicle was sold. They then showed me a vehicle that met none of the criteria I wanted another vehicle was shown to me that was twice my budget! "

"They kept changing what was needed. I had at least 4 salespeople talking to me in rapid succession, I don't know if this was/is their tactic but I was very frustrated when I left. Everyone (except the original salesman) seemed like a stereo typical "used car" salesman. I left there went right to Fox Chevrolet and am extremely happy with the car I purchased from them. Stay away from Academy Ford!!"

"Thanks for asking, The agents ought to follow up with their customers. Getting a back to the orignial agents you have talked to is extremlley difficult. "

"great"

"Salesperson responded and she was very helpful. when I went in to buy the car, the sales mgr had no personality and refused to budge from his offer. I pointed out that their internet offer was $600 less the day before when I saw the ad, you what he offered me. His attitude was basically take it or leave it. Also, I put in a bid for another car there and like the first, they were not budging from the sticker price which the asst mgr said is a good deal, but after my research, their prices were at high retail. They, like many used car dealers, always have the same line; "We're not making money on this deal", or "Their offer is everything they have into the car". As a former car broker who has dealt with hundreds of dealerships in the past, I know that nobody buys cars from auctions, trade-ins, or other dealers at retail. I question the integrity of this dealership. The saleslady was very good and pleasant to work with, but the mgrs not so. "

"I drove an hour to test drive the car and the dealer had givin the car out as a loaner."

"This dealership is dishonest and very savvy with pulling the wool of your eyes.. up until they get you to finance and you realize you've been duped. We saw a minivan on their website that we liked. We filled out an online finance application and drove the 1 hr and 45 m drive to the dealership. They pushed us through paperwork.. signing title and mileage statements and even contacting our insurance carrier and having them add this van to our policy. The price on the site was $17,900. At financing, they said the 'actual price' is $22,900. The finance person said that the online price is the price after giving us $5,000 for our trade. They also told us that these vans were Emterprise rentals. We left the dealership. The next day we were contacted by the internet sales manager and they were having a new sale that may work on turning our experience around. We ended up talking with 'Steve' the sales manager. He offered us what he said was the 'best deal' he could offer. He offered to lower the price of the van to $20,900. We could pay tax, title and tags which totaled about $1,400. Our payment would now be less (by $7 a month) and we would have paid $1,400 down. I asked him about the previous offer because this offer was actually worse and would cost us a total of $1,380. He said he didn't know what that deal was and couldn't look at it because they had already deleted our information. He said the price on the van was listed wrong and he would change it. On their site, every other van (including those with more mileage and newer models) were still listed at the price it 'should be' after a $5000 trade was given. I asked the service manager if he could get the information from the finance person we spoke with or the salesman we worked with. He was rude, unaccomiding, pushy and downright dishonest and crooked. I read the reviews on several sites after (should have before) Please! Please! Just check the reviews before you go and expect to pay more than the advertised price in the thousands of dollars. They also have a rating of F with the BBB. We found another dealer, with great reviews, and with an A+ rating on the BBB. Don't be swayed by bad credit. Other dealers are able to work with you as well. Don't trust Liberty Ford in Randallstown!! The reviews are true!"