Acura Dealers New York, NY

"overall experience was satisfactory."

"Nick was extremely helpful in providing information on the vehicle I was looking at."

"Stay Away... I drove 3 hours to see a car that was described as "mint" on the phone, car fax was clean however the car was not. The vehicle was in being serviced but was still able to see. The car had one large dent on the back of the vehicle, two large dents on each fron bumper.. Water stain marks with mud inside and underneath the car , ripped interior, rust underneath vehicle, I believe it was a flood car.. Very far from mint. I was shown another vehicle that was T boned and fixed / the doors did not line up correctly and further research under the car showed a pushed in frame.. I will say that the sales person was very kind , joshua.. and if you do decide to take a chance see him.. Very honest and took time with us and felt sorry that the cars were trashed.. I would have a hard time buying a used car here as the two I looked at had major issues and problems..You get what you pay for.. thats why the prices are so cheap... "

"Dealer Never responded"

"Watch out! if you are planning on purchasing from these guys online. My phone conversations went great when I decided to purchase a 2010 MDX. The sales person was Richard and he seemed very nice and helpful on the phone, he assured me the condition of the MDX for a used vehicle was "perfect". Called me back had me speak with the sales manager Danny who told me car was in excellent condition other that a few small dings in the hood that would be fixed there were no issues with this car. I was very clear with both them that I would have to travel 12 hours to see the car and purchase it and I did not want any surprises with the condition and price. I was very clear that I wanted the car to look as they claimed it was "perfect". Both guys seemed very helpful and upfront about the vehicle the condition and price on the phone. I am from out of state and had to drive 12 hours to pick up the car. The only day I could do this was on Richards day off but he said it was fine and would meet me at the dealership to do the deal. I arrived at Acura of Westchester a little early so Richard had to take a few minutes to bring to car around front for me, no problem for me. The 2010 black MDX looked great at a distance but a closer look is a big difference. Major issues were all four rims had deep scrapes and gouges, the hood still had noticeable dents, the side panels and had deep scratches and scrapes, a piece of the plastic strip on the roof was dented and lose, one running board dented and scraped, inside leather was stained, only had one head set for rear DVD, from plastic scraped and noticeable marks all over vehicle that looks like hail damage. Richards attitude changed from great guy to pushy rude and unreasonable sales person, speaking with Daniel was no better, after my 12 hour trip he said take it or leave it and was very unreasonable. Danial did finally agree to replace only one scraped rim. Being under pressure after driving 12 hours I had to make a deal and they knew this and were very rude about it. Danial and Richard only provided one remote key and inflated the cost of a 2nd key, then claiming to give it at their cost which was actually the regular selling price. It got worse after getting home the antenna on the roof leaked and ruined the rear doom light; then there is noticeable water stains on the ceiling. It also appears when I asked Richard to clean off the leather he used black touch up paint on the leather as the vehicle smells of paint inside and stains have black streaks on them. These guys at Acura of Westchester are the most rude and unprofessional sales people in the business. Please beware do not trust these guys online or on the phone. Be ready to take your time and check the vehicle over well and do not let them rush you. Very disappointed with my dealings with this dealership and the owners and management. Do not trust these guys!"

"Good"

"Very responsive."

"not helpful, promised pics, did not know vehicle options, had f/u call that left me wondering why they even called since he did nothing for my inquiry but seemed to push other vehicle. "