KIA Sorento 2012 Audio issue.


Asked by alibaqer Jan 02, 2013 at 01:53 AM about the 2012 Kia Sorento EX AWD

Question type: Maintenance & Repair

I have Sorento 2012, Media sound was working yesterday, today I start it up and there is no audio at all, I reset the factory setting, also updated the software, and checked the Audio fuse? any suggestion.

9 Answers


2012 that should still be under waranty. Bring it to the dealer you bought it at and have it checked. first make sure that is covered by your waranty


That you for your answer, it is still under warranty, I thought iI can do something as the dealer is 500km faraway.

James Warner

if you havent made it into the dealer yet you can pull the audio fuse to try a hard reset of the radio. but more then likely the radio will need repaced. just remove the fuses marked for sudio with the key on until the radio loses power(im assuming it still lights up just no sound). turn off the key an let it sit for about ten minutes and reinstall the fuse. youll have to put your radio presets back in but it might "wake" it up

1 out of 1 people think this is helpful.

Thanks James for your answer, I came to the dealer and they checked the radio system and they said it is defective and I have appointment tomorrow to change it with a new system. Ali

1 out of 1 people think this is helpful.
Karen Robinson

I have a 2013 Kia Sorento. On Saturday my sound was working and I got out of the car and got back in about 30 minutes later to have no sound what so ever, maps, satellite radio, regular radio, blue tooth nothing. I called the dealer this morning and there is a small reset button located right on the front of my radio system. It's a small hole right above the Sirius word on the front, upper left hand corner. I pressed it with a paper clip and it does a hard reset and it works great! I knew it wasn't a fuse issue because other things associated with the audio fuse was working . The amp fuse was okay too. So look for a small hole on the face of your radio somewhere have radio turned on and press the button! Good luck!

4 out of 4 people think this is helpful.
David Allard

I tried the reset button on my Sorento 2012 and didn't work, still no sound...nothing.

1 out of 1 people think this is helpful.

I tried the reset without success so I checked the amplifier fuse which was was NOT blown but just taking it and out and putting it back in, fixed the problem.


My wife's 2012 Sorento radio would turn-off / lock-up after using her phone through it with Bluetooth, she says usually when checking voicemail. Then her OEM Kia car battery died (after just 3 years? - disappointing). Replaced the battery. The radio problem has not returned since the battery was replaced! Coincidence??? Who knows??? But what the heck - try checking?/replacing? your battery. If you are "resetting" the radio from what is already a low voltage power supply situation - you aren't fixing anything. The radio, like it or not, is basically a computer - and computers don't like low voltage. The battery might be the source of the problem, not the radio. Good luck!


The reset button worked for my sound. I was having the same issue....everything was working but no sound was coming out of the speakers.

Your Answer

Add photo

Related Questions

  • 2005 Kia Sorento Issues Accelerating 3 answers

    I have a 2005 Kia Sorento that has some problems accelerating. If i accelerate too hard there is a clunking sound in the front passenger side of the car. We have had the cars wheel bearings fixed no...

    2005 Kia Sorento


    Maintenance & Repair

  • how to disengage 4wd low on 2003 sorento ex 1 answer

    sorento is stuck in 4wd low

    2003 Kia Sorento EX 4WD


    Maintenance & Repair

  • What circuit are the power locks on of a 2006 Kia Sorento? 1 answer

    I have problems with my power locks. I use the FOB to open and close the locks. It works, but the locks will actuate without pressing the FOB. They will cycle "open-close" several times. I also have a...

    Kia Sorento


    Maintenance & Repair

  • 2003 kia sorento back right light goes out when brakes are used 4 answers

    When I have lights on kia sorento and apply brakes the back right light goes out. What would cause this? Lights work fine, when lights are off and brakes applied works fine. only when lights are ...

    2003 Kia Sorento EX 4WD


    Maintenance & Repair

  • how do you put a kia sorento ex year 2004 into four wheel drive 3 answers

    tried putting my kia sorentoe ex year 2004 into four wheel drive by turning the nob on right hand side where it say auto then 4x4 then low and nothing happened was told to stop car when i did this

    2004 Kia Sorento EX



Looking for a Used Sorento in your area?
CarGurus has 32,725 nationwide Sorento listings starting at $1,795.

Search Kia Sorento Questions

Kia Sorento Experts

#1 FordNut
Reputation 310
#2 griprim12
Reputation 290
#3 James Warner
James Warner
Reputation 280
View All

Related Models For Sale

Used Hyundai Santa Fe"
380 Great Deals out of 14,508 listings starting at $1,450
Used Kia Sportage"
214 Great Deals out of 13,587 listings starting at $2,992
Used Toyota Highlander"
489 Great Deals out of 20,047 listings starting at $3,908
Used Honda CR-V"
801 Great Deals out of 56,251 listings starting at $1,495
Used Ford Explorer"
1,095 Great Deals out of 46,551 listings starting at $850
Used Toyota RAV4"
780 Great Deals out of 46,299 listings starting at $1,990
Used Chevrolet Equinox"
1,118 Great Deals out of 54,085 listings starting at $1,450
Used Honda Pilot"
438 Great Deals out of 16,081 listings starting at $1,950
Used Nissan Murano"
348 Great Deals out of 24,089 listings starting at $2,980
Used Ford Edge"
787 Great Deals out of 37,707 listings starting at $4,995
Used Kia Optima"
544 Great Deals out of 40,163 listings starting at $1,950
Used Nissan Rogue"
494 Great Deals out of 44,547 listings starting at $4,500
Used Ford Escape"
1,396 Great Deals out of 91,630 listings starting at $750
Used Hyundai Tucson"
275 Great Deals out of 15,324 listings starting at $1,500
Used Nissan Pathfinder"
339 Great Deals out of 20,442 listings starting at $1,500

Used Cars For Sale

2016 Kia Sorento EX AWD For Sale
1,117 listings starting at $28,000
2015 Kia Sorento EX AWD For Sale
4 Great Deals out of 63 listings starting at $23,797
2014 Kia Sorento EX AWD For Sale
5 Great Deals out of 84 listings starting at $19,972
2013 Kia Sorento EX AWD For Sale
6 Great Deals out of 241 listings starting at $15,900
2012 Kia Sorento EX AWD For Sale
7 Great Deals out of 133 listings starting at $12,999