Sunroof glass breaking
Our sunroof exploded while driving on a divided highway with no one in sight in front of us. Ford says it doesn't warranty glass breakage. Ford says the edge of glass must have chipped at some time and shattered when the vehicle flexed while driving on the highway. The chance of chipping the edge without shattering the whole glass at the same time seems remote to me.
Same thing happened to us last week. Ford Canada won't stand behind their product. We can't prove there was an issue with the rear sealed Vista panoramic roof. They can't prove there wasn't any issue and it was our fault. That means at this point that we are out $1300 for the replacement glass. Thanks Ford and Koch Ford in Edmonton for doing absolutely nothing about it. Last Ford product we will ever buy.
The front one is about $2250 installed. We had to use our insurance for something that I have no doubt should be warranty.
Ours broke in the highway just yesterday. How did your repairs go? Were they able to install the new one ok? Our shade appears damaged as well due to falling glass.
We ended up fighting with Ford Canada and getting nowhere. That is, until I sent out a couple of tweets on Twitter, referencing the dealership's twitter account and Ford Canada's twitter account. I got contacted by Ford Canada that day or the next day, went through all of the details again with them, and they ended up settling with us to split the cost 50/50. Had a cheque in hand mere days after the twitter posts. They apologized that the situation wasn't handled well from the start. The people who we talked to at Ford Canada after the post were much more helpful than those we talked to before the post. Big demonstration of the power of social media today! Not sure if this would apply carte blanche to anyone who have had a similar problem, as our MKX was pretty much exactly one year old with realtively low miles and maintained meticulously. If you want to check out my old posts on twitter, give me a follow @kevinbalicki In my opinion every case needs to be handled differently because tempered glass has properties that can have it explode months or even years after it was manufactured. (If it was made with an undetected defect, if it was chipped by an external source or upon install, etc.). In most cases, it will be just fine for a lifetime. Good luck. Hope they can step up to the plate for you.
Mine broke too! Just noticed it today. Mine was also the rear vista glass. I had no idea it was cracked or that anything was wrong. Luckily or shade was closed so the glass wasn't falling on the kids. It seems that if there are this many people with broken glass that it is not from the road.
Whatever happened to Ford's slogan: "Quality is Job#1"....oh well, guess that's why we don't see THOSE TV ads anymore.
We bought 2 MKT's a week and a half ago for the limousine business. This morning, while going through the car wash, the roof exploded just as the soap covered the car and fractured into a million pieces. We thought it was a chemical reaction to the soap. After seeing this, we are thinking maybe not. Still waiting to see what Ford, MA, USA is going to do about the issue. Car currently has 2,000 miles on it.
The dealer will likely do nothing unless you fight for it. Like I said before, the only way I got any action was once I went on Twitter and was contacted by Ford Canada there. Craig Silva with Ford Canada was the guy who was instrumental in us getting 50% of the bill back. The dealership and Ford Canada did nothing upon numerous phone calls and in person visits, and said that we probably damaged it or hit something that caused it to break. I still believe there is some issue with these sunroofs, with as many as I have heard have problems, but until they ask for a recall, I will have to settle for my 50% back and pray it doesn't happen again.
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