Last week I purchased the new 2007 328i sedan and found that the steering is very loose not stiff (a...
Last week I purchased the new 2007 328i sedan and found that the steering is very loose not stiff (a lot of play in the steering), the BMW handling is almost non existent not to mention the lack of control. Small bumps or defects in the road grade causes this car to slightly sway. To make sure this is not a defect in the 2007 models, I test drove the exact same model, the control was in fact that of the BMW. This validated that my vehicle has a defect. I've spoken with the service technician and the salesman and they seem to blow it off. I love BMWs driving them for years, the steering and handling have prevented me on numerous occasions. Now, I have a vehicle that I am afraid of driving what can I do?
Last week I purchased the new 2007 328i sedan and found that the steering is very loose not stiff (a lot of play in the steering), the BMW handling is almost non existent not to mention the lack of control. Small bumps or defects in the road grade causes this car to slightly sway. To make sure this is not a defect in the 2007 models, I test drove the exact same model, the control was in fact that of the BMW. This validated that my vehicle has a defect. I've spoken with the service technician and the salesman and they seem to blow it off. I love BMWs driving them for years, the steering and handling have prevented me on numerous occasions. Now, I have a vehicle that I am afraid of driving what can I do?
Hello,
Because you just purchased the BMW, you have a legitimate beef to take up not only with the local dealership, but also with corporate. I suggest telling the dealership that you will not be letting this issue go, and that you will be calling everybody you can throughout BMW to get it taken care of. Just keep asking for managers until you get somebody to help you out and take care of the terrible customer service you seem to have received from the dealership.
Best of luck. Sorry you have to deal with this!
CarGrrl