If a mechanic replaced a part on a car, and it malfunctioned or wasn't the right part, are they liable to cover any damages caused by their faulty work? Details below.

Asked by cperczak Jan 15, 2015 at 12:16 AM about the 2005 GMC Yukon XL

Question type: Maintenance & Repair

A coworker of mine, her car when she
bought it, had issue with leaking
transmission fluid. The shop(of the
dealership) put thin rubber hoses to replace
the transmission line(removing the metal
ones that had rusted through), the hoses
hardly lasted a few months before leaking
started and then one day, they ultimately
shredded and fell off causing her
transmission fluid to completely drain from
her car. She got her line replaced again by a
different shop and the mechanic said that it
wasn't the correct hose and he was baffled
that they would put that on there. Within a
couple of weeks, no leaking, but her first 2
gears seem to not be working so she
hasn't been driving. The second mechanic
told her that she might have issues with her
transmission after the rubber hoses came
off. Was the first shop in the right for
putting the rubber hoses on her car? And
are they liable for her transmission failing?

6 Answers

10

Yes,if they were whom the dealer refered her to. So is the dealer. Lemon Law! The ? Is how much time has lapsed?

The dealer did refer her to the shop, and because it's an actual business I would assume that they are licensed.

10

All depends on how much time has gone between now and then.If she has documentation to support the two repairs etc.

23,430

You say it is old enough and has enough miles that the steel tubes rusted through. Then the dealer had you go to another shop besides them. That shop found the issue and used hose instead of steeline that ends in hose. Then you had issues with lower ranges in the trans. You think the fluid loss caused internal damage. But there is much paperwork to be weeded through. so many questions to answer. You can have the diagnosing entity call the dealer and find out how they can get it corrected, or get your papers ready for court. The people who were paid to correct it may have to be consulted in your state. You keep going where you get them to listen and take notes as to who you speak to and all that. Ask the sales person, his boss, up the line till you have your answer. if they cannot get it covered, or corrected, you need legal advice for the laws in your state. Bring your paper that says who bought what from whom for how much, and what was your coverage. You are appealing to the ones the paper suggests you goto.

23,430

Have your copy of the work performed. have the same of the new diagnosis the hoses failed, have the names and phone numbers as you go. They may want to speak to the diagnoser of the gear range loss. and the repairing shop. Then the cost and coverage is with the dealer, and the questioned repair shop.

Your Answer:

Yukon XL

Looking for a Used Yukon XL in your area?

CarGurus has 8,731 nationwide Yukon XL listings starting at $2,995.

ZIP:

Own this car?

Share your experience with others.

2005 GMC Yukon XL

Review another car

CarGurus Experts

  • #1
    MikeDaGeek
    Reputation
    4,510
  • #2
    Rowefast
    Reputation
    840
  • #3
    Gene Arnett
    Reputation
    760
View All

Know more, shop wisely

Search

Related Models For Sale

Used Chevrolet Suburban
617 Great Deals out of 13,013 listings starting at $2,588
Used GMC Yukon
600 Great Deals out of 10,989 listings starting at $2,900
Used Cadillac Escalade ESV
218 Great Deals out of 3,512 listings starting at $3,900
Used Chevrolet Tahoe
1,061 Great Deals out of 19,920 listings starting at $2,264
Used Ford Expedition
781 Great Deals out of 20,721 listings starting at $2,100
Used Cadillac Escalade
376 Great Deals out of 6,210 listings starting at $2,795
Used Lincoln Navigator
206 Great Deals out of 6,895 listings starting at $2,995
Used GMC Sierra 1500
1,852 Great Deals out of 60,571 listings starting at $3,495
Used Toyota Sequoia
140 Great Deals out of 3,458 listings starting at $3,500
Used Chevrolet Silverado 1500
3,993 Great Deals out of 130,168 listings starting at $2,450
Used GMC Sierra 2500HD
545 Great Deals out of 19,474 listings starting at $4,950
Used Ford F-150
5,926 Great Deals out of 119,220 listings starting at $1,995
Used Cadillac Escalade EXT
12 Great Deals out of 119 listings starting at $2,750
Used Chevrolet Silverado 2500HD
1,086 Great Deals out of 29,935 listings starting at $4,000
Used Ford F-250 Super Duty
1,329 Great Deals out of 37,803 listings starting at $2,490

Used Cars for Sale

2023 GMC Yukon XL For Sale
53 Great Deals out of 935 listings starting at $52,625
2022 GMC Yukon XL For Sale
80 Great Deals out of 636 listings starting at $40,996
2021 GMC Yukon XL For Sale
75 Great Deals out of 748 listings starting at $35,236
2020 GMC Yukon XL For Sale
19 Great Deals out of 311 listings starting at $19,990
2019 GMC Yukon XL For Sale
30 Great Deals out of 446 listings starting at $19,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.